Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

E3200 Extender keeps failing

Reply
monthehoops
Contributor
Contributor
Posts: 2
Registered: ‎03-15-2021

E3200 Extender keeps failing

Message 1 of 4
(550 Views)

I have a G3100 router connected by both ethernet and coax - and 2 x E3200s connected by coax.  The G3100 is generally stable but the E3200s consistently stop working, usually several times a day requiring a reboot to start working again.  my ONT and Power Supply was recently replaced but the same issue occurred before and after the replacement.  The light on the front of both E3200s is solid white but there is no internet.  

 

Can anyone help me out as to why this is happening?  

3 REPLIES 3
Cang_Household
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,356
Registered: ‎09-06-2020

Re: E3200 Extender keeps failing

Message 2 of 4
(518 Views)

If you go to G3100's and E3200's System Monitoring, do you see any Error logs?

monthehoops
Contributor
Contributor
Posts: 2
Registered: ‎03-15-2021

Re: E3200 Extender keeps failing

Message 3 of 4
(512 Views)

I can only log in to the G3100 system logs.  Not sure what i'm looking for.  There are hundreds of entries just for today.  Most of them are 'info' with a couple 'warning' but no error.

Cang_Household
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,356
Registered: ‎09-06-2020

Re: E3200 Extender keeps failing

Message 4 of 4
(497 Views)

Are E3200s' WiFi not working or they lost the connection to the G3100 on MoCA entirely? To check this, connect an Ethernet from the back of the E3200 to a computer and visit some websites when E3200 has issues. If this still works when the E3200s are having issues, we can narrow down the problems to wireless transmission.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title