×

Switch Account

ENGINEERING CONTACT INFO - PLEASE HELP

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎07-13-2016

ENGINEERING CONTACT INFO - PLEASE HELP

Message 1 of 2
(1,176 Views)

I live in row home in Elmhurst, Queens. Our block is a triangular shape sharing a common driveway.

 

The houses across the street that are exatly identical have Fios. For the past several years, we've been trying to get Fios on our side. There was a delay because two homes would not allow Fios over their property line. The problem was they didn't speak any English and didn't understand what was being asked so they declined.

 

Over a year ago and some progress with Fios, I went around with a Fios field rep and someone who speaks Mandarin. We got all the signatures from every home owner including the 2 holdouts. Now we're still waiting.

 

The construction has not started and no status on emails.

 

Over 80 homes are still waiting for Fios in our block.

 

How can I get in touch with Engineering?

 

We've left numerous messages through CSRs but no one has any ideas on the status. 

 

I get a feeling Engineering has placed our paperwork at the bottom of the pile.

 

thx

 

 

 

1 REPLY 1
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,826
Registered: ‎11-04-2008

Re: ENGINEERING CONTACT INFO - PLEASE HELP

Message 2 of 2
(1,131 Views)

Usually can't get through to Verizon engineering.

Do you have any Verizon services like phone?

If not, try ordering online service. Sometimes that can get things moving.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.