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Early termination fee for transferring service

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Contributor
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Posts: 1
Registered: ‎06-25-2017

Early termination fee for transferring service

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I transferred service from my house to my new house. I got my bill this month and was chargers $100 early termination fee on my old account and then an initiation fee at my new account. I was aware of the initiation fee since they had to come out but was never told of an early termination fee since service was to be transferred. I've been a customer for over three years. Very frustrated. I've tried several times to get somebody on the phone but I'm not able to. 

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Posts: 297
Registered: ‎02-13-2017

Re: Early termination fee for transferring service

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(860 Views)

Hi Hilarywilcox,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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