Email Setup
Annie12082
Newbie

I just got FIOS but was never issued an email address. I found a link that helps me set up a username for email, but you have to use your Order Number. Whenever I put my order number in, it doesn't work. How in the world do I get a username and set up my email??

Thanks! 

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Re: Email Setup
Telcoguru
Master - Level 1
You need to go to activatemyfios.verizon.net and enter the order number and zip code. The order number is icog, ccog or mcog plus the order number.
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Re: Email Setup
Annie12082
Newbie
Thanks for your help, but that still didn't work. 😞 I even tried to call and the customer service person treated me like I was the biggest idiot. (I DEFINITELY didn't appreciate that one bit. I do know how to type things in correctly!)
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Re: Email Setup
Telcoguru
Master - Level 1
The order number is about 8 or 9 digits long. If you can't get that to work call 888-553-1555 and have them give you your user name that begins with VZE and a temporary password. Log in to My Account and pick your alias user name and a new password.
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