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Copper Contributor Annie12082
Copper Contributor
Posts: 10
Registered: ‎09-17-2008
Message 1 of 4
(9,966 Views)

I just got FIOS but was never issued an email address. I found a link that helps me set up a username for email, but you have to use your Order Number. Whenever I put my order number in, it doesn't work. How in the world do I get a username and set up my email??

 

Thanks! 

3 REPLIES 3
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008
Message 2 of 4
(9,950 Views)
You need to go to activatemyfios.verizon.net and enter the order number and zip code. The order number is icog, ccog or mcog plus the order number.
Copper Contributor Annie12082
Copper Contributor
Posts: 10
Registered: ‎09-17-2008
Message 3 of 4
(9,937 Views)
Thanks for your help, but that still didn't work. Smiley Sad I even tried to call and the customer service person treated me like I was the biggest idiot. (I DEFINITELY didn't appreciate that one bit. I do know how to type things in correctly!)
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008
Message 4 of 4
(9,916 Views)
The order number is about 8 or 9 digits long. If you can't get that to work call 888-553-1555 and have them give you your user name that begins with VZE and a temporary password. Log in to My Account and pick your alias user name and a new password.
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