When I use the credentials for verizon.net, the Verizon email server fails to authenticate. This is true whether accessing the mail server through Outlook or the Service support page. Does anyone have a clue about what would cause credentials that work to sign onto verizon.net and access email would fail when presented through Outlook or the service support email test page.
In outlook, I have tried to present the userID as both firstname.lastname@example.org and username . The service support page only supports email@example.com.