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Email server failure

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Contributor yalimed
Contributor
Posts: 1
Registered: ‎12-19-2009
Message 1 of 2
(7,142 Views)

When I use the credentials for verizon.net, the Verizon email server fails to authenticate.  This is true whether accessing the mail server through Outlook or the Service support page.  Does anyone have a clue about what would cause credentials that work to sign onto verizon.net and access email would fail when presented through Outlook or the service support email test page.

 

In outlook, I have tried to present the userID as both username@verizon.net and username .  The service support page only supports username@verizon.net.

1 REPLY 1
Bronze Contributor II
Bronze Contributor II
Posts: 147
Registered: ‎11-18-2009
Message 2 of 2
(7,084 Views)

--The account name should only be username, no need to type username@verizon.net

--Outgoing server requires authentication.

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