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Contributor RBrooks15
Contributor
Posts: 1
Registered: ‎02-21-2019
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I've got a somewhat complicated account/equipment problem that I need assistance with. Here is the history:

 

Equipment situation to start:
1 Dumb non-HD coax adapter/receiver
1 Remote for above
1 HD receiver
0 Remote for above
1 Cable Card

 

I made a change to my service and equipment that requested the following configuration:
1 Dumb non-HD coax adapter/receiver
1 Remote for above
2 HD receiver
2 Remote for above
0 Cable Card

 

Once the transition was complete I had:
1 Dumb non-HD coax adapter/receiver (good)
1 Remote for above (good)
2 HD receiver (good)
0 Remote for above (bad)
1 Cable Card (bad)
1 Extra modem (bad)

 

So I need the following to occur:
- Send back the Cable Card and Extra Modem
- Receive two Remotes for the two HD boxes

 

If anyone out there knows how to solve this issue or who I could contact I would really appreciate your help.

 

Thanks,
Rachel

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