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Equipment Return - need a label

Posts: 2
Registered: ‎06-14-2009

Equipment Return - need a label

Message 1 of 2

I purchased a new router that came today (Model G3100).  I want to return my old Verizon router that I have been renting from Verizon for a long time.  There is no return label in the box and I can't seem to get a hold of anyone on the phone.  I waited an 1:06 and then got disconnected.  Frustrating.


What is the process for returning my old router?  What is the process for ensuring that I am no longer billed for the old router rental without using the phone to contact customer support?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Equipment Return - need a label

Message 2 of 2

Did you purchase from Verizon?

Check your online account to see what it shows.

You can also reach out to verizon support on twitter @verizonsupport

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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