Error message
barby66
Enthusiast - Level 1

I am having trouble retrieving my e-mails I keep getting the error message Retrieving User Profile Failed. I am not sore what do to.

Re: Error message
smith6612
Community Leader
Community Leader

How long has this issue been occurring? Does this occur as the webmail is loading?

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Re: Error message
Aguone
Enthusiast - Level 1

I'm unable to read my e-mail due user profile failed message

Re: Unable to retrieve user profile
Aguone
Enthusiast - Level 1

7 days

Re: Unable to retrieve user profile
wherestheanykey
Enthusiast - Level 3

Try accessing your e-mail via Outlook or another client that supports POP3. 

The instructions on setting it up can be found here: http://www22.verizon.com/residentialhelp/fiosinternet/email/setup+and+use/questionsone/86782.htm

This is especially handy if you have a phone with a data plan and would like to receive your e-mails on the go.  Or, if you have a secondary e-mail provider (such as Gmail), you can have your e-mails forwarded to one inbox (and to be honest, the Gmail interface is far better than Verizon's WebMail interface).