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Error on web page when signing in to Whats Next?

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Contributor
Contributor
Posts: 2
Registered: ‎12-05-2008

Error on web page when signing in to Whats Next?

Message 1 of 7
(8,411 Views)

I'm a new FiOS customer and received my Welcome e-mail message with a link called What's next to find out what I need to do to prepare for the installation.  I enter the information requested to log in but am taken to a web page with the following error message:

 

 https://essentialsandextras.verizon.com/whatsnext/getOrderStatusAction.do

 

Error 500--Internal Server Error  From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:  10.5.1 500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

 

Is this a known issue with the server?  Thanks.

6 REPLIES 6
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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Error on web page when signing in to Whats Next?

Message 2 of 7
(8,407 Views)
try it again it worked for me or try this link what's next
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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Error on web page when signing in to Whats Next?

Message 3 of 7
(8,405 Views)

@Techman28 wrote:
try it again it worked for me or try this link what's next
I think he gets to the site but its after the log in.

 

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Contributor
Contributor
Posts: 2
Registered: ‎12-05-2008

Re: Error on web page when signing in to Whats Next?

Message 4 of 7
(8,398 Views)
That is correct.  The error occurs when attempting to log in.
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Contributor
Contributor
Posts: 2
Registered: ‎07-21-2010

Re: Error on web page when signing in to Whats Next?

Message 5 of 7
(5,002 Views)

What does one do to fix the problem?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,001
Registered: ‎05-27-2010

Re: Error on web page when signing in to Whats Next?

Message 6 of 7
(4,987 Views)

Browser type?   I remember having something similar to this when I first signed up and tried using Firefox.  I switch to IE and it worked without a problem.

 

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Error on web page when signing in to Whats Next?

Message 7 of 7
(4,985 Views)

I bet lasagna is right, those verizon pages sure don't like anything BUT internet explorer.   a lot of people doing the activation or the what's next using firefox get a lot of wierd errors.

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