What is going on with Verizon? I have been a Verizon Fios a Verizon Wireless customer since 2002. I tried to upgrade my bundled services online yesterday after I clicked on the request for a phone call from an agent and never received a phone call - no phone numbers are listed on the Verizon website. After going through the options and selecting a new bundled service, I never received any kind of receipt for the changes I made to my account. I just spent an hour speaking to a customer service rep who tracked down my order - it was all wrong - not what I ordered online. There were going to be extra charges for upgrading the router - not mentioned in the online order page. Then she told me I'm loosing my customer loyalty/bundled services discounts. I pulled up the bill dated 10 days previously and it says there is no expiration date to the discounts. I asked to escalate the call and am waiting now....
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