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Ethernet Hub Jack has snapped off the Fios Box

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Bridgett333
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Contributor
Posts: 1
Registered: ‎03-29-2020

Ethernet Hub Jack has snapped off the Fios Box

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So please bear with me om terminology, the black ethernet hub jack has snapped of the "fios box" so the cable will not stay plugged in, we have it tapped. I have spoken with Frontier, wow, they are impossible. Not sending someone for a week, is there anyway to fix the problem, internet is essential as I am working from home at this time. Thank you  

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Smith6612
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Posts: 7,603
Registered: ‎12-15-2010

Re: Ethernet Hub Jack has snapped off the Fios Box

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Can you submit a picture of what broke off? That might help us tell you how to fix it yourself.

 

Also, since you mentioned Frontier, this is a Verizon forum so support will be limited. You can hit up the DSLReports Frontier Forum if you hit a dead end: https://www.dslreports.com/forum/frontiernet. Frontier sells Internet under the FiOS name (Although they call it FiOS by Frontier, not Verizon FiOS) due to purchasing some service areas from Verizon several years ago.

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