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Exedingly High ping when downloading at any speed.
dgREborn
Newbie
‎09-24-2012 03:44 PM

I currently have a 15/5 Fios plan. The problem is whenever anyone on the network of 3 computers downloads anything at any speed higher then 500Kb/s the Ping skyrockets to 300+. This can be any download, but in particular we've seen it from Steam and Torrents.

Speedtest with Downloads: http://www.speedtest.net/result/2200453465.png

Speedtest Without Downloads: http://www.speedtest.net/result/2200459714.png

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Re: Exedingly High ping when downloading at any speed.
tns
Master - Level 2
‎09-24-2012 03:48 PM

Ping tests from your computer are totally unreliable if measured at the same time your system is under network load.  Not that ping test by themselves mean much.

 
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Re: Exedingly High ping when downloading at any speed.
Hubrisnxs
Legend
‎09-24-2012 03:50 PM

your speeds are pretty bad with or without pings involved. 

So I would do this

make sure you are hardwired.

make sure you are testing at http://speedtest.verizon.net

After the test is done click on the details and cut and paste the fullllll details report.

image

@dgREborn wrote:

I currently have a 15/5 Fios plan. The problem is whenever anyone on the network of 3 computers downloads anything at any speed higher then 500Kb/s the Ping skyrockets to 300+. This can be any download, but in particular we've seen it from Steam and Torrents.

Speedtest with Downloads: http://www.speedtest.net/result/2200453465.png

Speedtest Without Downloads: http://www.speedtest.net/result/2200459714.png

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Re: Exedingly High ping when downloading at any speed.
dgREborn
Newbie
‎09-24-2012 03:51 PM

So then what can I give to see what's going on. Is it normal for one to get almost non functioning connection when downloading at 600kb/s? 


Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 2.94Mb/s
running 10s inbound test (server to client) . . . . . . 1.12Mb/s
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [100.2.45.58] but Client says [192.168.1.12]

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Re: Exedingly High ping when downloading at any speed.
tns
Master - Level 2
‎09-24-2012 04:02 PM

Hubrisnxs may have some suggestions.

Consider doing the FIOS optimizer tool http://my.verizon.com/micro/SpeedOptimizer/FiOS although some find it doesn't help on windows vista and windows 7.

ps; 600 kbs or 600 kBys?  600kBs is roughly 4800 kbs and although low, between the high and low rate you are reporting.

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Re: Exedingly High ping when downloading at any speed.
dgREborn
Newbie
‎09-24-2012 04:06 PM

I've already tried running the Optimizer on all the computers on the network.


Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 3.53Mb/s
running 10s inbound test (server to client) . . . . . . 2.46Mb/s
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [100.2.45.58] but Client says [192.168.1.12]

 

Was done right now.

 


Tracing route to dreamhost.com [208.97.187.204]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 232 ms 238 ms 316 ms L100.NYCMNY-VFTTP-48.verizon-gni.net [71.167.106.1]
3 362 ms 363 ms 367 ms G0-1-1-4.NYCMNY-LCR-22.verizon-gni.net [130.81.146.204]
4 357 ms 340 ms 313 ms so-6-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.81.151.224]
5 335 ms 338 ms 335 ms 0.so-0-0-0.XT2.NYC4.ALTER.NET [152.63.17.21]
6 378 ms 345 ms 346 ms 0.ae4.BR2.NYC4.ALTER.NET [152.63.3.118]
7 311 ms 344 ms 339 ms 204.255.168.110
8 331 ms 368 ms 350 ms te0-1-0-5.mpd21.jfk02.atlas.cogentco.com [154.54.3.97]
9 333 ms 292 ms 277 ms te0-3-0-3.mpd21.dca01.atlas.cogentco.com [154.54.1.105]
10 383 ms 396 ms 399 ms te0-2-0-6.mpd21.atl01.atlas.cogentco.com [154.54.28.18]
11 410 ms 377 ms 373 ms te0-0-0-1.mpd21.iah01.atlas.cogentco.com [154.54.24.6]
12 409 ms 394 ms 404 ms te0-2-0-5.mpd21.lax01.atlas.cogentco.com [154.54.0.141]
13 452 ms 440 ms 400 ms te8-7.ccr01.lax04.atlas.cogentco.com [154.54.84.110]
14 398 ms 573 ms 624 ms te4-1.mag01.lax04.atlas.cogentco.com [154.54.83.162]
15 448 ms 430 ms 331 ms 38.104.210.174
16 332 ms 406 ms 410 ms ip-66-33-201-221.dreamhost.com [66.33.201.221]
17 449 ms 543 ms * router-0.hq.newdream.net [66.33.201.1]
18 423 ms 435 ms 428 ms dreamhost.com [208.97.187.204]

Trace complete.

 

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Re: Exedingly High ping when downloading at any speed.
tns
Master - Level 2
‎09-24-2012 04:11 PM
@dgREborn wrote:

I've already tried running the Optimizer on all the computers on the network.


Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 3.53Mb/s
running 10s inbound test (server to client) . . . . . . 2.46Mb/s
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [100.2.45.58] but Client says [192.168.1.12]

 

Was done right now.

 


Tracing route to dreamhost.com [208.97.187.204]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 232 ms 238 ms 316 ms L100.NYCMNY-VFTTP-48.verizon-gni.net [71.167.106.1]
3 362 ms 363 ms 367 ms G0-1-1-4.NYCMNY-LCR-22.verizon-gni.net [130.81.146.204]
4 357 ms 340 ms 313 ms so-6-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.81.151.224]
5 335 ms 338 ms 335 ms 0.so-0-0-0.XT2.NYC4.ALTER.NET [152.63.17.21]
6 378 ms 345 ms 346 ms 0.ae4.BR2.NYC4.ALTER.NET [152.63.3.118]
7 311 ms 344 ms 339 ms 204.255.168.110
8 331 ms 368 ms 350 ms te0-1-0-5.mpd21.jfk02.atlas.cogentco.com [154.54.3.97]
9 333 ms 292 ms 277 ms te0-3-0-3.mpd21.dca01.atlas.cogentco.com [154.54.1.105]
10 383 ms 396 ms 399 ms te0-2-0-6.mpd21.atl01.atlas.cogentco.com [154.54.28.18]
11 410 ms 377 ms 373 ms te0-0-0-1.mpd21.iah01.atlas.cogentco.com [154.54.24.6]
12 409 ms 394 ms 404 ms te0-2-0-5.mpd21.lax01.atlas.cogentco.com [154.54.0.141]
13 452 ms 440 ms 400 ms te8-7.ccr01.lax04.atlas.cogentco.com [154.54.84.110]
14 398 ms 573 ms 624 ms te4-1.mag01.lax04.atlas.cogentco.com [154.54.83.162]
15 448 ms 430 ms 331 ms 38.104.210.174
16 332 ms 406 ms 410 ms ip-66-33-201-221.dreamhost.com [66.33.201.221]
17 449 ms 543 ms * router-0.hq.newdream.net [66.33.201.1]
18 423 ms 435 ms 428 ms dreamhost.com [208.97.187.204]

Trace complete.

 

Those results are awful between your ont and the first verizon server.  May need to contact Verizon if they keep up that way.  IS this being run while also running a torrent?  Note a torrent will use up most of your network capacity and skew a tracert.

My results from NY

Tracing route to dreamhost.com [208.97.187.204]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2     1 ms     1 ms     1 ms  192.168.1.1
  3     3 ms     2 ms     1 ms  L100.NYCMNY-VFTTP-148.verizon-gni.net [98.116.16
0.1]
  4     4 ms     4 ms     4 ms  G0-5-5-1.NYCMNY-LCR-21.verizon-gni.net [130.81.1
85.226]
  5     5 ms     5 ms     5 ms  130.81.151.228
  6    68 ms     5 ms     5 ms  0.so-4-0-2.XT2.NYC4.ALTER.NET [152.63.1.57]
  7     7 ms     6 ms     6 ms  0.ae4.BR2.NYC4.ALTER.NET [152.63.3.118]
  8     6 ms     5 ms     5 ms  204.255.168.110
  9     6 ms     6 ms     6 ms  te0-2-0-4.mpd22.jfk02.atlas.cogentco.com [154.54
.46.253]
 10    13 ms    13 ms    13 ms  te0-1-0-4.mpd22.dca01.atlas.cogentco.com [154.54
.3.233]
 11    54 ms    54 ms    54 ms  te0-0-0-3.mpd22.atl01.atlas.cogentco.com [154.54
.28.210]
 12    50 ms    48 ms    50 ms  te0-3-0-2.mpd22.iah01.atlas.cogentco.com [154.54
.2.246]
 13    87 ms    88 ms    87 ms  te0-2-0-3.mpd22.lax01.atlas.cogentco.com [154.54
.45.10]
 14   220 ms   264 ms   212 ms  te4-8.ccr01.lax04.atlas.cogentco.com [154.54.2.2
38]
 15    88 ms    87 ms    88 ms  te4-1.mag01.lax04.atlas.cogentco.com [154.54.83.
162]
 16    84 ms    84 ms    84 ms  38.104.210.174
 17    89 ms    87 ms     *     ip-66-33-201-221.dreamhost.com [66.33.201.221]
 18    82 ms    81 ms    81 ms  router-0.hq.newdream.net [66.33.201.1]
 19    88 ms    88 ms    88 ms  dreamhost.com [208.97.187.204]

Trace complete.

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Re: Exedingly High ping when downloading at any speed.
dgREborn
Newbie
‎09-24-2012 04:33 PM

Well my little brother is downloading WoW right now. Peer to Peer is turned off. The downloader is reporting 1.1 MB/s. Only computer on the network downloading anything right now.



Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 3.44Mb/s
running 10s inbound test (server to client) . . . . . . 1.22Mb/s
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [100.2.45.58] but Client says [192.168.1.12]


Tracing route to dreamhost.com [208.97.187.204]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 336 ms 347 ms 336 ms L100.NYCMNY-VFTTP-48.verizon-gni.net [71.167.106.1]
3 261 ms 298 ms 295 ms G0-1-1-4.NYCMNY-LCR-22.verizon-gni.net [130.81.146.204]
4 336 ms 341 ms 408 ms so-6-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.81.151.224]
5 319 ms 369 ms 372 ms 0.so-0-0-0.XT2.NYC4.ALTER.NET [152.63.17.21]
6 205 ms 216 ms 288 ms 0.ae4.BR2.NYC4.ALTER.NET [152.63.3.118]
7 276 ms 280 ms 278 ms 204.255.168.110
8 244 ms 214 ms 224 ms te0-1-0-5.mpd21.jfk02.atlas.cogentco.com [154.54.3.97]
9 289 ms 331 ms 359 ms te0-3-0-3.mpd21.dca01.atlas.cogentco.com [154.54.1.105]
10 340 ms 383 ms 371 ms te0-2-0-6.mpd21.atl01.atlas.cogentco.com [154.54.28.18]
11 * 370 ms 409 ms te0-0-0-1.mpd21.iah01.atlas.cogentco.com [154.54.24.6]
12 431 ms 360 ms 413 ms te0-2-0-5.mpd21.lax01.atlas.cogentco.com [154.54.0.141]
13 411 ms 405 ms 433 ms te8-7.ccr01.lax04.atlas.cogentco.com [154.54.84.110]
14 387 ms 368 ms 383 ms te4-1.mag01.lax04.atlas.cogentco.com [154.54.83.162]
15 385 ms 405 ms 413 ms 38.104.210.174
16 292 ms 368 ms 358 ms ip-66-33-201-221.dreamhost.com [66.33.201.221]
17 440 ms 390 ms 447 ms router-0.hq.newdream.net [66.33.201.1]
18 407 ms 365 ms 299 ms dreamhost.com [208.97.187.204]

Trace complete.

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Re: Exedingly High ping when downloading at any speed.
Hubrisnxs
Legend
‎09-25-2012 10:29 PM

Similiar answer to one posted earlier,  Try this

You can try a little trick that worked for me, and I hope it works for you. 

What you want to do is release your IP Address in the router.

Then immediately turn off your router.

Leave it off for ten minutes. 

After ten minutes turn it back on.

If you turn it back on too fast, then you will probably get the same IP and the same network route.  If you wait long enough you will probably get a new IP and a new route.  It worked for me, but YMMV 

From my experience its a long and laborious task to get verizon (any isp for that matter) to work with other network providers, as verizon doesn't have much say in what they do and how they operate their networks.   That might be a final route if my trick doesn't work, but if u need to go that route, i would do the twitter support instead of calling in. 

www.twitter.com/verizonsupport


 


with the problem showing up right at your first hop, then you are in good shape to contact tech support over the phone if you want, but the twitter guys are especially good at helping with a problem like yours.

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