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Extender won’t work

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Contributor wonderdog
Contributor
Posts: 3
Registered: ‎09-03-2013
Message 1 of 5
(524 Views)

We recently had a technician come out to upgrade our internet speed, he suggested an extender would also help which we decided to buy. For some reason, he did not connect our things to it while he was here. We didn’t know it was a whole new network to connect to, thought it just extended the original. Since we’ve had it, not once has it shown up as an option when we look for it in the wireless connections. All lights are on and green except the ethernet lights. We have tried rebooting the original router, restarting the extender, and resetting the extender. Not sure what else to do, thanks in advance for any suggestions!

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Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,353
Registered: ‎05-16-2009
Message 2 of 5
(519 Views)

Do these sites solve your problem ?

https://www.verizonwireless.com/support/samsung-network-extender-setup-video/

https://www.verizonwireless.com/support/network-extender-basics/

https://www.actiontec.com/wp-content/uploads/2017/01/WCB3000N-Kit-QSG.pdf


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Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Contributor wonderdog
Contributor
Posts: 3
Registered: ‎09-03-2013
Message 3 of 5
(467 Views)

We got the extender to show up and work finally, went to bed and when we woke up it was gone again. Ready to call verizon and sit on hold for an hour at this point.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 4 of 5
(440 Views)

You can also access support via twitter @verizonsupport.


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Copper Contributor inimart821
Copper Contributor
Posts: 8
Registered: ‎04-24-2019
Message 5 of 5
(414 Views)

I agree for a very quick response you can visit the Verizon Fios Support Team via the twitter handle @verizonsupport.

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