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Extender won’t work

Contributor wonderdog
Posts: 3
Registered: ‎09-03-2013
Message 1 of 5

We recently had a technician come out to upgrade our internet speed, he suggested an extender would also help which we decided to buy. For some reason, he did not connect our things to it while he was here. We didn’t know it was a whole new network to connect to, thought it just extended the original. Since we’ve had it, not once has it shown up as an option when we look for it in the wireless connections. All lights are on and green except the ethernet lights. We have tried rebooting the original router, restarting the extender, and resetting the extender. Not sure what else to do, thanks in advance for any suggestions!

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,353
Registered: ‎05-16-2009
Message 2 of 5

Do these sites solve your problem ?




If you are the original poster (OP) and your issue is solved, please remember to let all of us know and click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Contributor wonderdog
Posts: 3
Registered: ‎09-03-2013
Message 3 of 5

We got the extender to show up and work finally, went to bed and when we woke up it was gone again. Ready to call verizon and sit on hold for an hour at this point.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 4 of 5

You can also access support via twitter @verizonsupport.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor inimart821
Copper Contributor
Posts: 8
Registered: ‎04-24-2019
Message 5 of 5

I agree for a very quick response you can visit the Verizon Fios Support Team via the twitter handle @verizonsupport.

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