Extender won’t work

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Contributor
Contributor
Posts: 3
Registered: ‎09-03-2013

Extender won’t work

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We recently had a technician come out to upgrade our internet speed, he suggested an extender would also help which we decided to buy. For some reason, he did not connect our things to it while he was here. We didn’t know it was a whole new network to connect to, thought it just extended the original. Since we’ve had it, not once has it shown up as an option when we look for it in the wireless connections. All lights are on and green except the ethernet lights. We have tried rebooting the original router, restarting the extender, and resetting the extender. Not sure what else to do, thanks in advance for any suggestions!

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,417
Registered: ‎05-16-2009

Re: Extender won’t work

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Do these sites solve your problem ?

https://www.verizonwireless.com/support/samsung-network-extender-setup-video/

https://www.verizonwireless.com/support/network-extender-basics/

https://www.actiontec.com/wp-content/uploads/2017/01/WCB3000N-Kit-QSG.pdf


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Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Contributor
Contributor
Posts: 3
Registered: ‎09-03-2013

Re: Extender won’t work

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We got the extender to show up and work finally, went to bed and when we woke up it was gone again. Ready to call verizon and sit on hold for an hour at this point.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,910
Registered: ‎11-04-2008

Re: Extender won’t work

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You can also access support via twitter @verizonsupport.


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Nickel Contributor
Nickel Contributor
Posts: 15
Registered: ‎04-24-2019

Re: Extender won’t work

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I agree for a very quick response you can visit the Verizon Fios Support Team via the twitter handle @verizonsupport.

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