Extremely high latency from 4am - 12pm in Baltimore, MD
justwood
Enthusiast - Level 1

Lately for the past month I have been getting extremely high latency 1500ms+.  I am directly wired to the Actiontec router using a new cable on a confirmed working lan card.  I believe the problem maybe at the POD card.  How would I go about proving to Verizon without going through numerous transfers of people that don't have a clue?

Re: Extremely high latency from 4am - 12pm in Baltimore, MD
clumsy212
Enthusiast - Level 2

i am having the same problem over a month now =( 

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Re: Extremely high latency from 4am - 12pm in Baltimore, MD
spacedebris
Master - Level 2

first run a tracert during the times that you are having a problem. That way you can see where the problem is to start with, then once you know where the problem is then you can address what the next step would be.

You can also post the tracert results here and we will be able to help see where the problem is and maybe provide some suggestions on what to try.

to do a tracert, go to the cmd prompt on the computer and type

tracert www.google.com    (you can use any website you want, google is just an example)

Re: Extremely high latency from 4am - 12pm in Baltimore, MD
clumsy212
Enthusiast - Level 2
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Bun>tracert www.google.com
Tracing route to www.l.google.com [173.194.33.104]
over a maximum of 30 hops:
  1    87 ms     1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2   140 ms   105 ms   176 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.
1]
  3    67 ms    51 ms   163 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81
.133.216]
  4    73 ms    57 ms   108 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27
.248]
  5   199 ms   151 ms   289 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
29.38]
  6   204 ms   121 ms   249 ms  so-7-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.
19.62]
  7   145 ms   265 ms   181 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77]
  8   202 ms   312 ms   150 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182]
  9   197 ms   261 ms   230 ms  TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113
]
 10   260 ms   161 ms   184 ms  google-gw.customer.alter.net [152.179.72.62]
 11   272 ms   303 ms   226 ms  216.239.43.114
 12   143 ms   113 ms   196 ms  216.239.48.24
 13   185 ms   212 ms   138 ms  173.194.33.104
Trace complete.
C:\Users\Bun>

Microsoft Windows [Version 6.1.7600]Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Bun>tracert www.google.com
Tracing route to www.l.google.com [173.194.33.104]over a maximum of 30 hops:
  1    87 ms     1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]  

2   140 ms   105 ms   176 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.1] 

 3    67 ms    51 ms   163 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81.133.216]  

4    73 ms    57 ms   108 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27.248]  

5   199 ms   151 ms   289 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.29.38]  

6   204 ms   121 ms   249 ms  so-7-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.19.62]  

7   145 ms   265 ms   181 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77] 

 8   202 ms   312 ms   150 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182] 

 9   197 ms   261 ms   230 ms  TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113] 

10   260 ms   161 ms   184 ms  google-gw.customer.alter.net [152.179.72.62] 

11   272 ms   303 ms   226 ms  216.239.43.114 12   143 ms   113 ms   196 ms  216.239.48.24 

13   185 ms   212 ms   138 ms  173.194.33.104
Trace complete.
C:\Users\Bun>

=(

i

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Re: Extremely high latency from 4am - 12pm in Baltimore, MD
GaryBusey1
Enthusiast - Level 2

I feel your pain. I've also been having this problem for about a month now and I'm also in Baltimore. I posted a thread here a couple weeks ago but to no avail. Also been in a few online Verizon chats and the representatives are just clueless. Finally, a tech came out and he replaced my router and nothing was fixed. He had no idea what to do, so he just stood awkwardly in my room while he waited for me to tell him what he should try. I suggested that it may be something with the PON card but he said that wouldn't be the issue. So he called someone (I'm assuming someone back at the CO) and they were feeding him directions over the phone. He powered off the router while the CO changed something then proceeded to power the router back up. Still pinging inconsistently and high.

Anyways, I've noticed that when I'm downloading my pings are normal, which is weird. So whenever I want to play games online, I'll open up a random download that's fairly large (1 - 5gb) and set the download speed cap to around 100kbps. Then my ping goes down to around 9. Obviously, I shouldn't have to do this but it's what I've found that works.


Here's a traceroute when I've got something downloading in the background:

C:\Users\Justin>tracert -d google.com

Tracing route to google.com [72.14.204.99]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms     7 ms     7 ms  173.64.99.1
  3    12 ms     9 ms    16 ms  130.81.137.218
  4    12 ms    23 ms    15 ms  130.81.28.80
  5    23 ms    19 ms    20 ms  152.63.32.133
  6    19 ms    17 ms    23 ms  152.63.0.182
  7    22 ms    23 ms    24 ms  152.63.21.113
  8    20 ms    23 ms    19 ms  152.179.72.62
  9    33 ms    20 ms    20 ms  209.85.252.215
 10    25 ms    34 ms    26 ms  209.85.249.11
 11    31 ms    30 ms    36 ms  66.249.94.46
 12    22 ms    24 ms    27 ms  72.14.204.99

And here's one immediately after the download is closed:

C:\Users\Justin>tracert -d google.com

Tracing route to google.com [72.14.204.99]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    18 ms    54 ms    63 ms  173.64.99.1
  3    14 ms    40 ms    50 ms  130.81.137.218
  4    29 ms    15 ms    57 ms  130.81.28.80
  5   101 ms    62 ms    17 ms  152.63.30.17
  6    57 ms    86 ms   120 ms  152.63.0.182
  7    95 ms    70 ms   105 ms  152.63.21.113
  8    86 ms    98 ms    25 ms  152.179.72.62
  9    78 ms   150 ms   110 ms  209.85.252.215
 10    85 ms   169 ms    84 ms  209.85.249.11
 11   156 ms   127 ms   114 ms  66.249.94.46
 12    44 ms    88 ms    74 ms  72.14.204.99

Lots of jitter.

Re: Extremely high latency from 4am - 12pm in Baltimore, MD
clumsy212
Enthusiast - Level 2

ummmm, may i ask how do u set the download speed cap ?

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Re: Extremely high latency from Am - Pm in Baltimore, MD
hkoizumi
Enthusiast - Level 1

I had the same problem since Mid-June. Seems like it's anywhere in North Eastern United States. I myself is located about 20 Minutes from Washington DC. I get the latency right around 12~50 ms on first hop to Google or verizon.net on a good day with trace route test. The people in Verizon tells me that's normal but I don't buy that because my neighbor gets around less than 20 ms, never higher. It gets progressively bad around prime time and onward. Around 12 AM it can reach from 100~400 ms on latency to Google or verizon.net server.

I am a late night gamer and need that low latency badly. Seems like most of the people I have talk to from FSC (Fios solution Center) had no idea what is the difference between Bandwidth to Latency. They just call it "Speed". I have spoken with these people for almost every night for a month and a half, when I get a hint that they have no idea what they're talking about, I just hang up and call another one up or just request a supervisor to speak with.

Here is my trace route result, I have highlight the part that are unacceptable.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2    61 ms    54 ms    23 ms  L100.WASHDC-VFTTP-62.verizon-gni.net [96.231.212.1]
  3    25 ms    15 ms    19 ms  G11-3-662.WASHDC-LCR-06.verizon-gni.net [130.81.104.182]
  4    36 ms    17 ms    33 ms  so-4-2-0-0.RES-BB-RTR2.verizon-gni.net [130.81.28.146]

  5    57 ms    65 ms    58 ms  po1.ctn-border1.vzlink.com [206.46.225.85]

  6    56 ms    67 ms    54 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
  7    60 ms    71 ms    68 ms  206.46.228.130
  8    76 ms   102 ms   141 ms  206.46.232.39

Trace complete

I'm going to list the things I have done so that perhaps if you are having the same issue, maybe you can anticipate or maybe save you time with this issue.

  • Replaced Router

This will be my 3rd Router in my possession. The odds of having 3 bad routers are astronomical but yet FSC will try to keep sending you more.

  • Replaced coax cable (twice), ONT, and splitter.

Once again, the problem still persist. To get these fix, I had total of 4 dispatchers. From the word of their mouth, they stated it's beyond their level and when it comes to latency the tech at verizon server will be the best people to help you.

  • Reset ONT by unplugging it for 5 minutes or more to pull up a new Gateway IP.

Appearently, someone were able to fix their latency issue this way but the results are mixed. Either it's a permanent fix or temporary fix or it made the problem even worse.

  • Optimizing connection/wired connections

I have a gaming PC, when they ask to clear the cache to solve my problem, it's an insult. Not only it's irralavent, in order for the computer to bog down because of cache overload, I must possess a computer that is less than of Pentium 2 back from 1995.

  • Anti-virus and FireWall

If these were actually the source of my problem then the high latency should be constantly bad.

  • Potentially hacked or other connection to your router.

While this problem can be an issue, I can see who uses the internet and even turned off the wireless. There's no way an uninvited person can slow down my connections.

  • The server that I am connecting to such as website and gaming server is not guaranteed by the verizon.

Yes, that is true but what are the odds of having google, verizon.net, altavista, gaming server from Steam, etc are having the latency issue all at the same time? It is as if they are blaming traffic problem on I-95 for having bad congestion on I-66. It's not relevant at all!

  • Verizon in-home Agent

Must I continue?

I will now list the solutions that others have found. Please keep in mind that these problems may not be relevant to you.

1) Bad PON card

Good luck convincing the verizon that this is the issue. For this to be the issue, people from your neighborhood must experience the same problem. Sadly, the problem is the latency and most people will be completely unaware of the problem as long as they are "online". There were cases where group of people resolved the problem but unfortunately the problem came back again the next day because the network tech at Verizon decided to switch them back to the old one.

2) Faulty hardware on rack

As far as I have been told, couple claimed that this has been the issue and was permitted to move their line into another rack.

3) Switching Gateway IP

One have claimed that certain Gateway IP they have been assigned are bad. For example, the house you're trying to drive away from has a huge pothole so you have to go around it by taking a detour.

4) Resetting the ONT by unplugging the battery

There has been claim that doing this for 5 mintues clears it up. What this actually does is it allows you to get a new Gateway IP and re-establish connections.

5) They blocked my IP

Yes, this can happen. I have been blocked once or more perhaps because sometimes I like to purchase and download games from Steam. When I do download, it does so for about an hour to 3 hours depending on the size of the game. Whilst this is going on, my room mate watches movie on Netflex and perhaps download music on the side. Also I watch On-Demand (requires internet). Also not to mention sometimes torrent and other P2P downloads. Check to see if you are blocked.

6) Last but not least, Verizon is purposely gimping our latency to squeeze budget.

There has been talks and speculations that since many primary account holders are not advance users. In otherwords, many would settle for just being "online". This supports the claims for having such a low standard for latency management in verizon. If so, Verizon must stop advertising their "fast" gaming gimmick that they display on their commercial.

Re: Extremely high latency from Am - Pm in Baltimore, MD
lasagna
Community Leader
Community Leader

Run the traceroute again with the "-d" option - let's take DNS out of the picture as well.   What's strange with your traceroute is that the latency should be consistent thru the connection -- getting progressively worse -- not going up and down since the numbers are cumulative.

I agree 60ms for the first hop is not usual.  About 20ms or so is normal.    I consistently get about 40ms to Google.

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Re: Extremely high latency from Am - Pm in Baltimore, MD
GaryBusey1
Enthusiast - Level 2

 clumsy212, if you are using torrents to download you can set your download speed on each torrent. I'd rather not get into that though.

However, I just ran a traceroute and the pings are pretty great now. And I'm not using the "fix" I described a few posts back. Here's what I'm pinging atm:

C:\Users\Justin>tracert -d google.com

Tracing route to google.com [72.14.204.104]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    10 ms     9 ms     7 ms  173.64.99.1
  3    10 ms     9 ms     9 ms  130.81.139.224
  4    12 ms    13 ms    13 ms  130.81.28.82
  5    12 ms    14 ms    12 ms  152.63.3.81
  6    22 ms    19 ms    19 ms  152.63.1.170
  7    21 ms    23 ms    21 ms  152.63.18.206
  8    19 ms    16 ms    17 ms  152.179.72.62
  9    19 ms    19 ms    17 ms  209.85.252.215
 10    24 ms    28 ms    26 ms  209.85.249.11
 11    38 ms    25 ms    27 ms  66.249.94.54
 12    23 ms    24 ms    26 ms  72.14.204.104

It's still pretty early in the evening and like the thread states, the problem only comes around usually late at night. But within the past couple weeks, the issue has lingered around all day. I'm not expecting the pings to stay like this. There's always good lulls throughout the day and when I notice them, I have to get online gaming time in.

Re: Extremely high latency from Am - Pm in Baltimore, MD
clumsy212
Enthusiast - Level 2

here is mine right now at 2:32am new jersey 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Bun>tracert www.google.com
Tracing route to www.l.google.com [173.194.35.104]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     8 ms     8 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.
1]
  3    10 ms     8 ms     8 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81
.133.216]
  4    12 ms     8 ms     9 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27
.248]
  5    13 ms     6 ms     9 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
29.38]
  6    11 ms     7 ms     9 ms  so-5-3-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.
17.92]
  7    12 ms    78 ms     7 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77]
  8    18 ms    19 ms    19 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182]
  9    22 ms    18 ms    19 ms  TenGigE0-4-4-0.GW8.NYC4.ALTER.NET [152.63.18.202
]
 10    70 ms    16 ms    18 ms  google-gw.customer.alter.net [152.179.72.62]
 11    19 ms    18 ms    15 ms  216.239.43.114
 12    22 ms    16 ms    28 ms  216.239.48.92
 13    19 ms    18 ms    18 ms  173.194.35.104
Trace complete.
C:\Users\Bun>

Microsoft Windows [Version 6.1.7600]Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Bun>tracert www.google.com
Tracing route to www.l.google.com [173.194.35.104]over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]  

2     6 ms     8 ms     8 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.1]  

3    10 ms     8 ms     8 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81.133.216]  

4    12 ms     8 ms     9 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27.248]

  5    13 ms     6 ms     9 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.29.38] 

 6    11 ms     7 ms     9 ms  so-5-3-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.17.92]  

7    12 ms    78 ms     7 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77] 

 8    18 ms    19 ms    19 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182] 

 9    22 ms    18 ms    19 ms  TenGigE0-4-4-0.GW8.NYC4.ALTER.NET [152.63.18.202] 

10    70 ms    16 ms    18 ms  google-gw.customer.alter.net [152.179.72.62] 

11    19 ms    18 ms    15 ms  216.239.43.114

 12    22 ms    16 ms    28 ms  216.239.48.92 

13    19 ms    18 ms    18 ms  173.194.35.104
Trace complete.
C:\Users\Bun>

so far its working fine, but when it hit around 4:am the high latency will begin, 

@GaryBusey, o i see, thanks alot 😃

i also find a similar thread regarding this issue 

http://forums.verizon.com/t5/FiOS-Internet/High-latency-and-poor-speed-tests-lately/m-p/95417

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