FIOS Activation Fee Has Not Been Waived
gbuggy79
Newbie

One of the door to door salesmen was in my neighborhood and talked to me about some FIOS packages. I wanted to give it a try since it was faster than Comcast. I told him I didn't want to sign up if there were a bunch of fees. He said "no problem, there's only one fee and just ask my boss to waive it when she calls".

I got a billing estimate emailed to me with a $69.99 activation fee. His boss never called me, and when I called Verizon to ask to have it waived, they told me tough luck.

So it seems your sales guys will say anything to make a sale even though it's untrue.

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Re: FIOS Activation Fee Has Not Been Waived
ElizabethS
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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