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FIOS Activation Fee Has Not Been Waived

Posts: 1
Registered: ‎03-06-2015

FIOS Activation Fee Has Not Been Waived

Message 1 of 2

One of the door to door salesmen was in my neighborhood and talked to me about some FIOS packages. I wanted to give it a try since it was faster than Comcast. I told him I didn't want to sign up if there were a bunch of fees. He said "no problem, there's only one fee and just ask my boss to waive it when she calls".


I got a billing estimate emailed to me with a $69.99 activation fee. His boss never called me, and when I called Verizon to ask to have it waived, they told me tough luck.


So it seems your sales guys will say anything to make a sale even though it's untrue.

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Posts: 6,227
Registered: ‎04-29-2009

Re: FIOS Activation Fee Has Not Been Waived

Message 2 of 2

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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