FIOS Activation Fee Not waived - New Customer
nycdude88
Newbie

I recently signed up for FIOS triple play and i was promised that both Activation and Installation Fees would be waved.

I recieved my first bill, i can see the installation fee waved, but i see the 1 of 3 activation fee present.

I feel that this is very deceptive on behalf of Verizon.

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Re: FIOS Activation Fee Not waived - New Customer
ElizabethS
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Re: FIOS Activation Fee Not waived - New Customer
Predator7
Specialist - Level 1

@nycdude88 wrote:

I recently signed up for FIOS triple play and i was promised that both Activation and Installation Fees would be waved.

I recieved my first bill, i can see the installation fee waved, but i see the 1 of 3 activation fee present.

I feel that this is very deceptive on behalf of Verizon.


yes I agree with you 100%

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Re: FIOS Activation Fee Not waived - New Customer
nycdude88
Newbie

Noone has contacted me yet in either PM or anywhere else.

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Re: FIOS Activation Fee Not waived - New Customer
Predator7
Specialist - Level 1

@nycdude88 wrote:

Noone has contacted me yet in either PM or anywhere else.


keep calling them until it resolve.......

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Re: FIOS Activation Fee Not waived - New Customer
ElizabethS
Moderator Emeritus

Thank you nycdude88. We will send a note to the Ecenter.

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Re: FIOS Activation Fee Not waived - New Customer
nycdude88
Newbie

I have called the center, and they basically told me go back to the store and talk to whoever made the promise to you. I was at the store earlier, and they said call the service desk. So now i am caught in the middle of Verizon depts pointing fingers while still refusing to drop the activation fee. I guess all the horrors about Verizon deceptive practices are true.

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