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FIOS App says all devices offline (they’re not)

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Contributor
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Posts: 3
Registered: ‎01-04-2020

FIOS App says all devices offline (they’re not)

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(1,103 Views)

Trying to use parental controls on the App, but it lists ALL devices as being offline (including the phone currently connected to the router that I’m typing on). Since it thinks there are no active devices, it’s not blocking anything, yet there are multiple devices connected to the router.

I’ve deleted and reinstalled the app.Any way to force it to recognize connected devices?

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Contributor
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Posts: 3
Registered: ‎12-14-2017

Re: FIOS App says all devices offline (they’re not)

Message 2 of 5
(997 Views)

I am having the same problem.  I've rebooted my Gateway+FNE, uninstalled and reinstalled the app, and even reconciled what the IP addresses on "myfiosgateway.com" have listed.

 

One interesting tidbit is that I just replaced the router on Thurs (Jan 2nd), and then started reintroducing devices back into my brand-new wifi network.  The weird thing is that the app retained all my former devices listed---even ones that hadn't ever been introduced to the new router.   It seems that the router needs to push data to the app, but isn't.  No idea how to do that.

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Contributor
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Posts: 3
Registered: ‎01-04-2020

Re: FIOS App says all devices offline (they’re not)

Message 3 of 5
(992 Views)

All devices show connected when I log into the router directly, so I know they’re there. Same trouble as you - router not connecting to the app...

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Contributor
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Posts: 1
Registered: ‎02-10-2020

Re: FIOS App says all devices offline (they’re not)

Message 4 of 5
(790 Views)

Same problem here. I've reset the gateway and signed out/in on the app but no devices are ever seen as online, making the controls useless.

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Contributor
Contributor
Posts: 1
Registered: ‎05-07-2020

Re: FIOS App says all devices offline (they’re not)

Message 5 of 5
(236 Views)

Has anyone found a fix for this issue of no devices showing up as connected in the My Fios App when they are indeed confirmed connected devices?

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