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FIOS Availabilty Question -

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-07-2017

FIOS Availabilty Question -

Message 1 of 4
(1,136 Views)

To Whom It May Concern

 

I have been told that FIOS is not available to my residence but I actually have a service loop hanging on the side of my house that terminates on a telephone poll with aerial Verizon fiber at the street.

 

See Attached Photos with Descriptions:

  1. Close up view telephone pole loopClose up view telephone pole loopHouse service loopHouse service loopPole ID infoPole ID infoWide view telephone pole loopWide view telephone pole loop- The Verizon service loop attached to the side of my house.
  2. Wide view telephone pole loop - The end point that the fiber terminates on the

telephone pole at the street side approximately 300 feet from my house. Note fiber

slice case on poll.

  1. Close up view telephone pole loop - A close in view of the fiber loop on telephone

pole at the street.

  1. Pole ID info - Telephone pole markings - the telephone pole has Virgina Power,

Comcast and Verizon cable.

 

The point that I'm getting to is that no one has physically looked or checked as far as I know whether the connections are there to connect me to FIOS or not. Verizon fiber is on pole and there is an aerial fiber spice case within an arms reach of on pole where the

fiber loop from my house is hanging.

 

If there is any additional information I can send, let me know.

 

I just want a straight explanation if I can't get FIOS. I do have DSL but my distance

from the central office makes my data rate painfully slow. I know that there are other

alternatives providers but I would rather continue being a Verizon customer if I can.

 

Regards

 

Jim

3 REPLIES 3
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Moderator Moderator
Moderator
Posts: 1,979
Registered: ‎07-06-2016

Re: FIOS Availabilty Question -

Message 2 of 4
(1,121 Views)

Hi JimH63,

Please be aware that this a forum where users help other users. If you wish to speak with a Verizon representative about your issue, then please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing questions, please contact Verizon during normal business hours.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,162
Registered: ‎10-18-2016

Re: FIOS Availabilty Question -

Message 3 of 4
(1,100 Views)

@JimH63 wrote:

To Whom It May Concern

 

I have been told that FIOS is not available to my residence but I actually have a service loop hanging on the side of my house that terminates on a telephone poll with aerial Verizon fiber at the street.

 

See Attached Photos with Descriptions:

  1. Close up view telephone pole loopClose up view telephone pole loopHouse service loopHouse service loopPole ID infoPole ID infoWide view telephone pole loopWide view telephone pole loop- The Verizon service loop attached to the side of my house.
  2. Wide view telephone pole loop - The end point that the fiber terminates on the

telephone pole at the street side approximately 300 feet from my house. Note fiber

slice case on poll.

  1. Close up view telephone pole loop - A close in view of the fiber loop on telephone

pole at the street.

  1. Pole ID info - Telephone pole markings - the telephone pole has Virgina Power,

Comcast and Verizon cable.

 

The point that I'm getting to is that no one has physically looked or checked as far as I know whether the connections are there to connect me to FIOS or not. Verizon fiber is on pole and there is an aerial fiber spice case within an arms reach of on pole where the

fiber loop from my house is hanging.

 

If there is any additional information I can send, let me know.

 

I just want a straight explanation if I can't get FIOS. I do have DSL but my distance

from the central office makes my data rate painfully slow. I know that there are other

alternatives providers but I would rather continue being a Verizon customer if I can.

 

Regards

 

Jim


Actually it looks like you have been prewired for Fios at your home.

verizon did the same thing to our home before they came around selling the service.

1-800-VERIZON and hammer away at them.

 

Good Luck 

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Bronze Contributor I
Bronze Contributor I
Posts: 62
Registered: ‎06-29-2009

Re: FIOS Availabilty Question -

Message 4 of 4
(1,037 Views)

Jim where do you live? I would send a written letter not email to Verizon Corporate HQ and also Google search Verizon Fios Address and a list of Verizon FioS stores will pop up in your area if there are any or a Verizon Experience store for that matter. Go there and ask to have FIOS setup at your home ASAP and show them your pictures as well in the store.

 

Dan

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