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FIOS Down/Slow in Waltam MA?

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎02-24-2009

FIOS Down/Slow in Waltam MA?

Message 1 of 10
(3,657 Views)

  Speeds have dropped to 1.3Mbps tonight.  Upload at 4Mbps.  PC is slow, along with all the other devices I tested the speed with.

 

  Does Verizon have a state of the network page where you can report or see the current state of the network?

9 REPLIES 9
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Contributor
Contributor
Posts: 1
Registered: ‎11-30-2010

Re: FIOS Down/Slow in Waltam MA?

Message 2 of 10
(3,650 Views)

It seems to be more than just Waltham. I am having terrible speed in Littleton as well. There used to be a page that showed nework issues so we could at least know that Verizon was on the case, but I can't find it anymore.

 

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Contributor
Contributor
Posts: 1
Registered: ‎11-30-2010

Re: FIOS Down/Slow in Waltam MA?

Message 3 of 10
(3,647 Views)

Also experiencing the same very slow download speeds and general overall poor performance in Danvers, MA.  Barely hitting 2Mbps down.  Normally in the 25Mbps range.

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-30-2010

Re: FIOS Down/Slow in Waltam MA?

Message 4 of 10
(3,598 Views)

Same for me in Billerica. I am on the phone with them but they are not picking up. Seeing that you guys are having the same

issue it is safe to say it's on their end.

 

thanks for posting

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎11-30-2010

Re: FIOS Down/Slow in Waltam MA?

Message 5 of 10
(3,543 Views)

Add Wilmington MA to the slowdowned mess.

 

Since they don't answer the phone "after business hours" we should get a recorded message when we call Help and Support at 1-888-553-1555. We can't go online to check "outages", right?

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-30-2010

Re: FIOS Down/Slow in Waltam MA?

Message 6 of 10
(3,525 Views)

I didn't see any6 outage list and the pre-recording talked about tv and not internet

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎11-30-2010

Re: FIOS Down/Slow in Waltam MA?

Message 7 of 10
(3,487 Views)

Looks like FIOS internet is back in Wilmington MA. I hope this NEVER happens again.

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Contributor
Contributor
Posts: 1
Registered: ‎12-01-2010

Re: FIOS Down/Slow in Waltam MA?

Message 8 of 10
(3,429 Views)

I have problem in Lexington as well since last night. Download speed is down to 2 to 3 Mbps. This morning, the problem is still there. I just chat with the online support. They said no problem of course. But I think there is definitely a problem.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: FIOS Down/Slow in Waltam MA?

Message 9 of 10
(3,400 Views)

in home agent sometimes will give outage info.

 

www.verizon.com/connect

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-30-2010

Re: FIOS Down/Slow in Waltam MA?

Message 10 of 10
(3,348 Views)

seems better today but still not up to the 30MB that I should have with their speed test and with speedtest.com

 

 

Hopefully it wil improve over the next day or so

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