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FIOS G1100 router rebooting frequently in middle of night

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Bo-ama
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Contributor
Posts: 2
Registered: ‎02-28-2011

FIOS G1100 router rebooting frequently in middle of night

Message 1 of 3
(6,141 Views)

Hi, I have just upgraded my old Actiontec router for 15/15 FIOS Internet service to new Quantum G1100 router under 50/50 service. Upgrade went fine, with no problems. However, in the middle of the first night, the router rebooted abruptly (dropped connection, red light, then flashing white as router reboots). This then repeated 3 times within 45 minutes!

I went into myfiosgateway administration and took a look at the system log. It appears that the device was updating its firmware successfully and rebooting, but it repeated this. Here is the log excerpt from the first time:

Jan  7 00:46:49 2016 local3.info<158> dhcpd: Sending on   LPF/br-lan/48:5d:36:5a:65:fe/192.168.1.0/24
Jan  7 00:46:49 2016 local3.info<158> dhcpd: Listening on LPF/br-lan/48:5d:36:5a:65:fe/192.168.1.0/24
Jan  7 00:46:49 2016 local3.err<155> dhcpd: 
Jan  7 00:46:49 2016 local3.err<155> dhcpd:    to which interface br-guest is attached. **
Jan  7 00:46:49 2016 local3.err<155> dhcpd:    in your dhcpd.conf file for the network segment
Jan  7 00:46:49 2016 local3.err<155> dhcpd:    you want, please write a subnet declaration
Jan  7 00:46:49 2016 local3.err<155> dhcpd: ** Ignoring requests on br-guest.  If this is not what
Jan  7 00:46:49 2016 local3.err<155> dhcpd: No subnet declaration for br-guest (no IPv4 addresses).
Jan  7 00:46:49 2016 local3.err<155> dhcpd: 
Jan  7 00:46:49 2016 local3.info<158> dhcpd: Wrote 2 leases to leases file.
Jan  7 00:46:49 2016 local3.info<158> dhcpd: Wrote 0 class decls to leases file.
Jan  7 00:46:49 2016 local3.info<158> dhcpd: For info, please visit https://www.isc.org/software/dhcp/
Jan  7 00:46:49 2016 local3.info<158> dhcpd: All rights reserved.
Jan  7 00:46:49 2016 local3.info<158> dhcpd: Copyright 2004-2014 Internet Systems Consortium.
Jan  7 00:46:49 2016 local3.info<158> dhcpd: Internet Systems Consortium DHCP Server 4.2.6
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone localhost/IN/guest-clients: not loaded due to errors.
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone localhost/IN/guest-clients: loading from master file localhost.zone failed: file not found
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone 127.in-addr.arpa/IN/guest-clients: not loaded due to errors.
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone 127.in-addr.arpa/IN/guest-clients: loading from master file 127.zone failed: file not found
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone myfiosgateway.com/IN/internal-clients: not loaded due to errors.
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone myfiosgateway.com/IN/internal-clients: NS 'myfiosgateway.com' has no address records (A or AAAA)
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone fios-router.home/IN/internal-clients: not loaded due to errors.
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone fios-router.home/IN/internal-clients: NS 'FIOS_Quantum_Gateway.fios-router.home' has no address records (A or AAAA)
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone FIOS_Quantum_Gateway/IN/internal-clients: not loaded due to errors.
Jan  7 00:46:49 2016 local1.err<139> named[1160]: zone FIOS_Quantum_Gateway/IN/internal-clients: NS 'FIOS_Quantum_Gateway' has no address records (A or AAAA)
Jan  7 00:46:47 2016 local1.info<142> System: System is now initialized
Jan  7 00:45:17 2016 local1.info<142> System: Performing software shutdown
Jan  7 00:45:17 2016 local1.alert<137> FirmwareUpdate[386]: waitReboot deasserted! Now rebooting...
Jan  7 00:45:17 2016 local1.alert<137> FirmwareUpdate[386]: Firmwareupdate complete! Waiting for waitReboot to deassert to reboot...
Jan  7 00:24:45 2016 local1.info<142> IGMP: leave group 232.192.0.0 on if 2 
Jan  7 00:24:45 2016 local1.info<142> IGMP: join success group 232.192.0.0 


There are other err messages regarding failure to load "clients" file or no IPv4/br-guest support, but that all seems normal.

I cannot seem to find any part of the router administration that relates to firmware upgrading (ie., what the level is, when autoupdate should be scheduled, etc.).

Has anyone else experienced this, and should I expect this to repeat in the middle of every night?

Thanks for your help!

2 REPLIES 2
Wheller
Contributor
Contributor
Posts: 4
Registered: ‎10-06-2015

Re: FIOS G1100 router rebooting frequently in middle of night

Message 2 of 3
(6,049 Views)

Pretty sure I know what the issue is. The G1100 Quantum Gateway has a known issue with Arris GPON ONTs where it loses connectivity with the ONT. Though if it is an issue like this, it usually doesn't come back up on its own. What you'd want to do is verify the model of your ONT.  Which should be printed on your ONT if you can find it. You'll be looking for Arris (or it might say Motorolla,) ONT 1000GT4 or 1000GT2. If you have one of these, Basically you're going to want to reseat all the coax in your home. that you can find that runs along the connection to the router.

 

If you don't have one of these ONTs, then you're going to want to call technical support.

Bo-ama
Contributor
Contributor
Posts: 2
Registered: ‎02-28-2011

Re: FIOS G1100 router rebooting frequently in middle of night

Message 3 of 3
(5,782 Views)

Wheller, thx for reply. I have Tellabs SFH 612A ONT, so thats probably not the issue. G1100 doesnt seem to have repeated this behavior since, but I'd still like to know if firmware has a schedule for future ROM updating. My local Verizon store gave me a tech support # to try, if they have an answer I will post it here.

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