I've been through two appointments to get my FIOS Triple Play installed since May 19. The technicians came and got two of four televisions running and the internet runs. They were looking uo in the attic at 5PM and all of a sudden they came downstairs with their stepladders to tell me that they werent allowed in the attic and that I needed an electrician. They also didnt finish installing the phone line and never told me the number or where to plug in a phone. Off they go, and I go upstairs and theyve left the attic lid up in the attic where I cant reach it and insulation all over the floor.
I've been around and around on the phone with installation manager, who sent out the same technician as the first appointment. I've decided the only way to resolve this is to get billing to give a credit for the $300 that the electrician wants to do the work. What horrible service. I've been a very high volume Verizon customer for years and never been treated so shabbily.
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