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FIOS Installer Refuses To Go In Attic

FIOS Installer Refuses To Go In Attic

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Contributor JeffRichmond
Contributor
Posts: 1
Registered: ‎05-31-2017
Message 1 of 2
(418 Views)

I've been through two appointments to get my FIOS Triple Play installed since May 19. The technicians came and got two of four televisions running and the internet runs. They were looking uo in the attic at 5PM and all of a sudden they came downstairs with their stepladders to tell me that they werent allowed in the attic and that I needed an electrician. They also didnt finish installing the phone line and never told me the number or where to plug in a phone. Off they go, and I go upstairs and theyve left the attic lid up in the attic where I cant reach it and insulation all over the floor. 

 

I've been around and around on the phone with installation manager, who sent out the same technician as the first appointment. I've decided the only way to resolve this is to get billing to give a credit for the $300 that the electrician wants to do the work. What horrible service. I've been a very high volume Verizon customer for years and never been treated so shabbily. 

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Moderator Moderator
Moderator
Posts: 297
Registered: ‎02-13-2017
Message 2 of 2
(395 Views)

Hi JeffRichmond,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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