Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

FIOS Internet Keeps Going Out

Reply
Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎07-15-2010

FIOS Internet Keeps Going Out

Message 1 of 3
(4,760 Views)

I signed up for FIOS this year.  I had been a Verizon DSL customer for 7 years with excellent service and connectivity.  Shortly after switching to FIOS I began having connection issues.  The issues are:

1. MacBook is connected wirelessly but HP laptop can't connect.

2. MacBook says it is connected but it will only send and receive emails - Internet browsing will not work.

3. No computers will connect but the TV and Wii work fine.

As you can see it is all a big jumble.

I have spoken to tech support twice and been given a new router.

After the new router everything worked fine for about two weeks and then right back to the usual chaos.

After I spoke to tech support the first time they changed my channel and once again it worked fine for a few weeks and then all of a sudden I am having the exact same issues all over again.

After I spoke to tech support the third time we finally figured out that my channel had switched itself back to the channel that is overload, channel 1, and he showed me how to login myself to switch my channel.

Once again my service worked fine for weeks and then a few days ago and I right back to square one.

Currently if I want everything to work I have to reboot my modem, login to the modem via my MacBook, change the channel from automatic to 11, save and then everything else works.

What the heck is going on?  I am paying more for less service and I need a real fix.  

Has anyone here figured out what to do? 

Thanks.

2 REPLIES 2
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,001
Registered: ‎05-27-2010

Re: FIOS Internet Keeps Going Out

Message 2 of 3
(4,741 Views)

While I personally don't have any issue with the ActionTec, others have reported all manner of issues from stability to strength of signal.  My advice if you're wanting to use wireless in a heavily wireless area and are experience trouble with the ActionTec is to go out and get a Wireless-N dual-band access point (true dual radio, not one or the other) and connect it to your router and disable the wireless on the router altogether.   Netgear, Belkin, Apple, Linksys, and numerous others all make good products in this space.

 

Before you do that however, have you tried using an ethernet cable and connecting directly to the router from your laptop and Mac to see how they work?  In the case of your Mac, you may have a hard coded proxy setting in your network settings that you need to remove.  On FiOS you should have no proxy turned on.   Additionally on your HP, make sure it's trying to connect to the right SSID and not trying to latch onto a neighbor's or someone elses wireless connection.

 

 

 

Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎07-15-2010

Re: FIOS Internet Keeps Going Out

Message 3 of 3
(4,717 Views)

Thanks.  I will check this out and let you know!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.