I have a 20 down and 5 up FIOS internet plan.
It is great when it works. But sporadically the connection is below .5 down. It seems to happen during prime time.
I have contacted technical support multiple times and they tried to blame my computer and my router. They sent me a new router and the problem still happens. I have tried multiple computer and the problem still happens. LAST TIME I TRIED CHATING WITH TECHNICAL SUPPORT: SPEED GOT SO SLOW WE GOT DISCONNECTED AND THEY MADE NO EFFORT TO RECONNECT WITH ME!
I have the ethernet hooked up and have tried wifi same problem.
I know it is not my computer or my router since they both work perfectly most of the time.
I pay a lot of money for guaranteed speeds... and I am not getting them when I need them most.
Verizon should credit my account to compensate for lost opporunities to use the service.
There are other posts on these forums with similar problems!
COME ON VERIZON!
SOMEBODY FIX THIS OR I AM LEAVING VERIZON AND TAKING ALL MY FRIENDS WITH ME!!!
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