×

Switch Account

FIOS Internet Tech Support

Reply
Highlighted
Contributor
Contributor
Posts: 5
Registered: ‎08-13-2010

FIOS Internet Tech Support

Message 1 of 8
(6,024 Views)

Anyone have a good idea how to get FIOS tech support?  The "Contact Us" page says Live Chat is not an option.  When you click on the  email option,  the email page it says email is not available for Internet help, use live chat.  Throws you into a circular loop.  Has anyone ever actually spoken to someone live?

7 REPLIES 7
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,990
Registered: ‎05-27-2010

Re: FIOS Internet Tech Support

Message 2 of 8
(6,018 Views)

I'm guessing the 888-number listed under the "Contact Us / Call Us" page for FiOS TV and Internet doesn't meet your needs for some reason?

 


1-888-881-8161

Highlighted
Contributor
Contributor
Posts: 5
Registered: ‎08-13-2010

Re: FIOS Internet Tech Support

Message 3 of 8
(6,015 Views)

Well, that is what I was wondering, despite their "contact us" options, is the phone really the only way to get Internet support?

Highlighted
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎07-14-2010

Re: FIOS Internet Tech Support

Message 4 of 8
(6,005 Views)

Calling is the best way, you may have to sit on hold but at least its better than a IM chat session.

 

I talked via my cellphone to someone at Verizon Fios support three weeks ago when my FioS went down DEAD... had to go cell phone since the internet and home phone were out too.

 

Even though the ONT (the big white box the fiber feeds into) leds lights said it didn't have connectivity to a fiber signal (Led was Red connecivity fail, but passed start up BIT), the tech still wasted 40 minutes of my time having me repeat all the things I had already done (cycling power, resting router, etc).  By that time it was 530pm, and by then he could only leave message with his own in-house maintenance guys to schedule a next day service call since they all went home at 5pm.

 

 

Highlighted
Contributor
Contributor
Posts: 5
Registered: ‎08-13-2010

Re: FIOS Internet Tech Support

Message 5 of 8
(5,994 Views)

Wow, thanks for the feedback, not so encouraging.

 

So much for Corporate savings by using current technologies....

Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,990
Registered: ‎05-27-2010

Re: FIOS Internet Tech Support

Message 6 of 8
(5,969 Views)

Actually since you seem to want to chat electronically ... I just tried that avenue.

 

Selected Contact Us, Live Chat, FiOS Internet and TV, Tech Support, and then selected "slow connection" just as a test.    Filled in the request account info and hit chat.  A seperate window popped up to the chat service (make sure your popup blocker isn't killing it) and about 30 seconds later I was chatting with someone named Venu who was more than willing to help me with my "slow connection" problem.

 

 

Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: FIOS Internet Tech Support

Message 7 of 8
(5,814 Views)

I've used the Live Chat option many times, and it's my preferred method of contacting Tech Support. Not sure why it wouldn't work for you, but I know it's supposedly not available in all areas. I'm in Texas, and I've never had a problem with it. *shrug*

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Highlighted
Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008

Re: FIOS Internet Tech Support

Message 8 of 8
(5,790 Views)

 


@somegirl wrote:

I've used the Live Chat option many times, and it's my preferred method of contacting Tech Support. Not sure why it wouldn't work for you, but I know it's supposedly not available in all areas. I'm in Texas, and I've never had a problem with it. *shrug*


It is not available in all areas at all times. I tried last night at 9:48 and it said 8am-10pm. I guess their clock was off. I too like the chat as a way to check the status of an issue such as Email servers.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.