Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

FIOS Internet

Reply
Furious
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎07-09-2009

FIOS Internet

Message 1 of 3
(7,407 Views)

For the last two months Verizon FIOS TV and Internet under the double bundle continue to be billed separately! I'm able to pay the TV through My Verizon (which is not working properly either). However, I'm not getting a bill for FIOS Internet and my account has been erroneously sent to collections once already. When I call, I keep getting told my account is in good balance, then I get the Internet cut off and I have to call to figure out what's going on!

 

This is ridiculous! I think there's better service in third world countries for crying out loud! There are no words to explain this debacle of a company. I written a letter about a month ago and I haven't received a response. Next thing will be suing them for breach of contract based on all the recorded mistakes, deficiencies and time loss trying to make things right.

 

I'm Furious!

2 REPLIES 2
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: FIOS Internet

Message 2 of 3
(7,357 Views)
Try PMing one of the techs with their name in blue. One of them should be able to assist you with your problem.
VZ_Brian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: FIOS Internet

Message 3 of 3
(7,216 Views)

Hey there.  Sorry about that trouble.  If you send me the name or number on the account I will get in touch with our business office and get this straightened out for you. 

 

 

--Brian

 

 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title