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FIOS Network Extender Refund

FIOS Network Extender Refund

Contributor sunilvpatel80
Posts: 1
Registered: ‎10-13-2017
Message 1 of 3

Hi, I'm a Fios customer in Virginia.  I ordered a Network Extender on July 2017 from the Verizon Accessories website.  I did a guest checkout and paid w/my credit card.  I returned the item a few weeks later on Aug 1, 2017. 

I have made several phone calls to Verizon customer service and keep receiving the run around regarding my refund.  Verizon sent me a UPS return shipping label so I know they received the return.  I spoke w/several supervisors who lookup the order and  claim they will look into the matter and get back to me.  I am very frustrated and don't know the next action to take.


I have my Order Number and the UPS Shipping Tracking Number.  Please Help.

Gold Contributor VII
Gold Contributor VII
Posts: 4,833
Registered: ‎10-18-2016
Message 2 of 3

Paid with a credit card. Call the card issuer and do a charge back. They will put the money back on your card and will fight it for you.


all you need is proof of delivery and the numbers you called on what date.


dont deal with Verizon 

Moderator Moderator
Posts: 297
Registered: ‎02-13-2017
Message 3 of 3

Hi sunilvpatel80,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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