Throughout the day we experience, on 2 different wireless computers, a connection that drops from Internet to Local only, I suspect the router is the problem and would like to find out how to switch the router out to correct the problem. Than you, Duck
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
What is the brand, model and hardward version of this router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.