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FIOS in Manhattan - Slow unreliable Gigabit speed

FIOS in Manhattan - Slow unreliable Gigabit speed

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Contributor
Contributor
Posts: 3
Registered: ‎02-15-2020
Message 1 of 5
(377 Views)

 

I've been having problems with FIOS speed for a while now, and everytime Verizon send a technicians, either they switch the modem or tell me that there are no issues with the lines. The speed goes up while they are here, and a day after they leave it goes back down. 

 

In general their staff doesn't seem to be very interested in solving the problem, or they just don't know what to do about it. If it's impossible to fix the wiring in the building, at least I wish they'd admit it so that I drop my service or find another provider. The Gigabit service is so expensive and I can't get more than 350-500 on a direct wired connection.

 

The pictures below are from a direct wired connection, Modem - Macbook Pro, no router, no 3rd party. 

 

Curious, is anyone else experiencing these issues/shenanigans with FIOS in NYC ?

 

Screen Shot 2020-02-15 at 10.00.55 AM 2.png

 

Screen Shot 2020-02-15 at 10.04.25 AM.png

 

Screen Shot 2020-02-15 at 10.06.14 AM.png

4 REPLIES 4
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,420
Registered: ‎12-15-2010
Message 2 of 5
(341 Views)

Is this at all hours of the day and night?

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Contributor
Contributor
Posts: 3
Registered: ‎02-15-2020
Message 3 of 5
(261 Views)

it is inconsistent I just did it now  

 

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369.54Mbps 365.07Mbps
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Contributor
Contributor
Posts: 3
Registered: ‎02-15-2020
Message 4 of 5
(260 Views)

I have an appointment with the tech tomorrow, wish me luck!

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Gold Contributor VII
Gold Contributor VII
Posts: 4,882
Registered: ‎10-18-2016
Message 5 of 5
(228 Views)

Have them check the provisioning for your service. Additionally it could be a bad router or in some cases a bad ONT. If the service person is good they will check out all possibilities. Good Luck

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