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FIOS online call log

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bjedrick
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-17-2017

FIOS online call log

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Can no longer see call detail on FIOS online call log.  They have changed the screen so it is stuck on Phone Book and cannot be switched to Calls and Messages.  Don't know who to contact,

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ChasingTheWind
Contributor
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Posts: 1
Registered: ‎09-16-2018

Re: FIOS online call log

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Yes, you can see the FIOS call log history online. I just checked my call in June and July.

 

Select Billing -> View Bill.   Then select "History" next to "Current Bill". Then select "Bill History". Then select a historical period by clicking on "+" to expand it. Then select "View Details". Then select "Usage" next "Details". It will display of long list of calls with Date, Time, Phone #, Duration, etc.

 

Good luck!

 

 

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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,275
Registered: ‎10-18-2016

Re: FIOS online call log

Message 2 of 7
(7,271 Views)

@bjedrick wrote:

Can no longer see call detail on FIOS online call log.  They have changed the screen so it is stuck on Phone Book and cannot be switched to Calls and Messages.  Don't know who to contact,


1-800-VERIZON 

select tech support. Be patient remember others are calling in also.

 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,974
Registered: ‎11-04-2008

Re: FIOS online call log

Message 3 of 7
(7,222 Views)

Where are you trying to see this?

Under what category when you log in?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
bjedrick
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-17-2017

Re: FIOS online call log

Message 4 of 7
(7,197 Views)

Spent a few technical support and after taking control of my PC they finally agreed the problem was with the web page and not my PC.  Apparently a different group supports the website, and when the tech rep contacted them, that group said they were aware of the problem.  As of today it has not yet been fixed.

 

URL for the page in error is:

 

https://www36.verizon.com/fiosvoice/members/default.aspx

Mizellen
Contributor
Contributor
Posts: 3
Registered: ‎05-14-2018

Re: FIOS online call log

Message 5 of 7
(6,632 Views)

I saw my incoming calls listed on the Verizon website a few days ago and now can't find it.

ChasingTheWind
Contributor
Contributor
Posts: 1
Registered: ‎09-16-2018

Re: FIOS online call log

Message 6 of 7
(6,180 Views)

Yes, you can see the FIOS call log history online. I just checked my call in June and July.

 

Select Billing -> View Bill.   Then select "History" next to "Current Bill". Then select "Bill History". Then select a historical period by clicking on "+" to expand it. Then select "View Details". Then select "Usage" next "Details". It will display of long list of calls with Date, Time, Phone #, Duration, etc.

 

Good luck!

 

 

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Taxman
Contributor
Contributor
Posts: 1
Registered: ‎05-13-2019

Re: FIOS online call log

Message 7 of 7
(4,568 Views)

I was told last week after 1 hour on phone trying to get help

with call log that I needed a supena for my phone records

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