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FIOS online call log

FIOS online call log

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bjedrick
Contributor
Posts: 8
Registered: ‎08-17-2017
Message 1 of 6
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Can no longer see call detail on FIOS online call log.  They have changed the screen so it is stuck on Phone Book and cannot be switched to Calls and Messages.  Don't know who to contact,

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Gold Contributor VII
Posts: 3,542
Registered: ‎10-18-2016
Message 2 of 6
(1,358 Views)

bjedrick wrote:

Can no longer see call detail on FIOS online call log.  They have changed the screen so it is stuck on Phone Book and cannot be switched to Calls and Messages.  Don't know who to contact,


1-800-VERIZON 

select tech support. Be patient remember others are calling in also.

 

MVP CRobGauth MVP
MVP
Posts: 6,817
Registered: ‎11-04-2008
Message 3 of 6
(1,309 Views)

Where are you trying to see this?

Under what category when you log in?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
bjedrick
Contributor
Posts: 8
Registered: ‎08-17-2017
Message 4 of 6
(1,284 Views)

Spent a few technical support and after taking control of my PC they finally agreed the problem was with the web page and not my PC.  Apparently a different group supports the website, and when the tech rep contacted them, that group said they were aware of the problem.  As of today it has not yet been fixed.

 

URL for the page in error is:

 

https://www36.verizon.com/fiosvoice/members/default.aspx

Mizellen
Contributor
Posts: 3
Registered: ‎05-14-2018
Message 5 of 6
(719 Views)

I saw my incoming calls listed on the Verizon website a few days ago and now can't find it.

ChasingTheWind
Contributor
Posts: 1
Registered: ‎09-16-2018
Message 6 of 6
(266 Views)

Yes, you can see the FIOS call log history online. I just checked my call in June and July.

 

Select Billing -> View Bill.   Then select "History" next to "Current Bill". Then select "Bill History". Then select a historical period by clicking on "+" to expand it. Then select "View Details". Then select "Usage" next "Details". It will display of long list of calls with Date, Time, Phone #, Duration, etc.

 

Good luck!

 

 

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