×

Switch Account

FIOS online call log

SOLVED
Reply
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-17-2017
Message 1 of 7
(4,740 Views)

Can no longer see call detail on FIOS online call log.  They have changed the screen so it is stuck on Phone Book and cannot be switched to Calls and Messages.  Don't know who to contact,

6 REPLIES 6
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 4,886
Registered: ‎10-18-2016
Message 2 of 7
(4,710 Views)

@bjedrick wrote:

Can no longer see call detail on FIOS online call log.  They have changed the screen so it is stuck on Phone Book and cannot be switched to Calls and Messages.  Don't know who to contact,


1-800-VERIZON 

select tech support. Be patient remember others are calling in also.

 

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,791
Registered: ‎11-04-2008
Message 3 of 7
(4,661 Views)

Where are you trying to see this?

Under what category when you log in?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-17-2017
Message 4 of 7
(4,636 Views)

Spent a few technical support and after taking control of my PC they finally agreed the problem was with the web page and not my PC.  Apparently a different group supports the website, and when the tech rep contacted them, that group said they were aware of the problem.  As of today it has not yet been fixed.

 

URL for the page in error is:

 

https://www36.verizon.com/fiosvoice/members/default.aspx

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎05-14-2018
Message 5 of 7
(4,071 Views)

I saw my incoming calls listed on the Verizon website a few days ago and now can't find it.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-16-2018
Message 6 of 7
(3,618 Views)

Yes, you can see the FIOS call log history online. I just checked my call in June and July.

 

Select Billing -> View Bill.   Then select "History" next to "Current Bill". Then select "Bill History". Then select a historical period by clicking on "+" to expand it. Then select "View Details". Then select "Usage" next "Details". It will display of long list of calls with Date, Time, Phone #, Duration, etc.

 

Good luck!

 

 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎05-13-2019
Message 7 of 7
(2,007 Views)

I was told last week after 1 hour on phone trying to get help

with call log that I needed a supena for my phone records

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.