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FIOS order fouled up - order dropped

FIOS order fouled up - order dropped

Contributor flydiveski
Posts: 1
Registered: ‎03-24-2015
Message 1 of 2

Verizon has been contacting me for days assuring me that a tech would be out today; equipment arrived days ago for install.  Today, to veryify if someone was home, Verizon called on a number other than the one specified as the contact number in the order, and when they got no answer, they dropped the order.  When I called support, they told me that my order was never completed, despite the numerous text messages assuring me when the tech would appear, the online information showing when I should expect a tech, and the shipped equipment.   First, who can I complain to to get a tech out here like Verizon promised, and second, is this the level of competency I should expect from this provider?

Moderator Moderator
Posts: 9,306
Registered: ‎03-18-2013
Message 2 of 2

Hi flydiveski,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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