Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

FIos not available in my area

Reply
alt1231
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎08-13-2010

FIos not available in my area

Message 1 of 6
(10,335 Views)

I see all kinds of people in my area with fios but the website and customer support tell me its not available wat gives?  ..

In fact i think my upstairs neighbor has fios

5 REPLIES 5
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,580
Registered: ‎12-15-2010

Re: FIos not available in my area

Message 2 of 6
(10,321 Views)

If FiOS is in fact available to your location or immediate area (neighbors, other tenants in an MDU) the next time you call up Sales to try to order FiOS have them submit an engineering request to your central office or local engineering manager. They need to do this to correct the availability database.

JoeScuba
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎06-23-2012

Re: FIos not available in my area

Message 3 of 6
(10,311 Views)

Good luck with that.  Verizon Customer (lack of) Service wouldn't let me put in a request or an engineering ticket.  I had DSL, switched, came back and now DSL is 'not available' in my house.  Neighbors have it, next door and across the street.  Nobody at Verizon can (or won't) tell me why, won't let me talk to anyone local, and when I ask to put in an engineering service request, all they say is 'that won't help'.

 

Best advice I can give you, find another provider.

Shamika_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011

Re: FIos not available in my area

Message 4 of 6
(10,055 Views)

Good Morning,

 

This issue was responded to privately.

 

Shamika_Vz
Verizon Support

 

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

 

JoeScuba
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎06-23-2012

Re: FIos not available in my area

Message 5 of 6
(10,024 Views)

After almost a month of 'looking into it', Verizon's official answer is still the same.  'Unfortunately, we are unable to provide DSL service at this time.'

 

No reason, no explaination, nothing.  Not even an estimated date of when it will be available.  I was told the information is proprietary, and I could not know why I can't have DSL service, whatever that means.

 

I'll stick to my original statement, find another provider.  If I could, I would.

wizbang_fl
Contributor
Contributor
Posts: 1
Registered: ‎08-18-2013

Re: FIos not available in my area

Message 6 of 6
(6,763 Views)

I had a similar problem in PA.  Apparently for a given area they only gave a limited number of ports for DSL.  So, if you drop DSL and then want it back later it may not be available due to all DSL ports are already subscribed.  It was 3 months before they added ports (or someone unsubscribed) before I could get DSL back.  

 

Moral of the story.... The grass isn't always greener on the other side.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title