FiOS 25/25 service, but receiving only 25/10 (if lucky)

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Copper Contributor
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Posts: 11
Registered: ‎02-06-2010

Re: FiOS 25/25 service, but receiving only 25/10 (if lucky)

Message 11 of 19
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Viafax, I understand that speed tests will vary, but for almost two weeks straight I have yet to upload over 1.1 megabytes/sec. This is true for all speed tests and file transfers to peers with 20+ megabit downstream capabilities. The only speedtest that showed me receiving over 10 megabits/sec upstream was the verizon one. I don't know why because it is very off point. I called tech support and they said to ask to reduce my account from 25/25 to 25/10 if available, and switch back to 25/25. They said this might have an effect. However, the network technician checked my connection from their end, and said I should be receiving 25/25. I'm not so upset. I just really like to get to the bottom of technical difficulties lol. Thanks for all your inputs. I hope we can find a solution because many of us are throwing money away not receiving what we are paying for =/ .

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Copper Contributor
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Posts: 11
Registered: ‎02-06-2010

Re: FiOS 25/25 service, but receiving only 25/10 (if lucky)

Message 12 of 19
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Magically it is working at full speeds for the first time since I got my service. I don't know how or why, but my problem is solved without me actually doing anything.

View solution in original post

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Contributor
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Posts: 2
Registered: ‎02-06-2010

Re: FiOS 25/25 service, but receiving only 25/10 (if lucky)

Message 13 of 19
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I used to get my 20/20 all the time only varied a little bit.. But now I'm locked at around 6mbps for about 7 days just like poster above. Not worried though, will post again after I call Verizon.

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Copper Contributor
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Posts: 11
Registered: ‎02-06-2010

Re: FiOS 25/25 service, but receiving only 25/10 (if lucky)

Message 14 of 19
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Now I see that my connection is fully working that all the speedtests, such as speakesy and speedtest.net still show it under 8 megabits/sec. However, it's fully functioning. Which means that these speed tests are not reliable. I'm starting to believe the verizon fios speed test was the only accurate one all along.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009

Re: FiOS 25/25 service, but receiving only 25/10 (if lucky)

Message 15 of 19
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Hmm, maybe they just make it up

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Bronze Contributor II
Bronze Contributor II
Posts: 98
Registered: ‎10-28-2009

Re: FiOS 25/25 service, but receiving only 25/10 (if lucky)

Message 16 of 19
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@Hitman.  My setup is FiOS 25/25 service.  Modem directly hooked up to my Xbox360 in my basement and running wirelessly on my laptop where I did my speed test. 

 

Today the test is

 

[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/710528875.png[/IMG][/URL]

 

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Copper Contributor
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Posts: 11
Registered: ‎02-06-2010

Re: FiOS 25/25 service, but receiving only 25/10 (if lucky)

Message 17 of 19
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Capn..I'm sorry, but I lost my faith in those speedtests for faster connections like ours. They have their bandwidth limits just like we do. I test about 24.7/24.3 with the verizon fios speed test. Try that one out. If it's slower than expected, then you have an issue. http://www2.verizon.net/micro/speedtest/java/#

 

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Bronze Contributor II
Bronze Contributor II
Posts: 98
Registered: ‎10-28-2009

Re: FiOS 25/25 service, but receiving only 25/10 (if lucky)

Message 18 of 19
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13 Mbps DL

7 Mbps UL

 

from Verizon speed test, but if I hover over my internet connection icon in the task bar it says

 

Speed: 24 Mbps

Signal Strength: Very good

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If you are the original poster (OP) and your issue is solved, please remember to click the "Solution" button so that others can more easily find it.
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Copper Contributor
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Posts: 9
Registered: ‎02-11-2010

Re: FiOS 25/25 service, but receiving only 25/10 (if lucky)

Message 19 of 19
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Everyone, I have the solution. Here's the link:

 

http://forums.verizon.com/t5/FiOS-Internet/FIOS-25-25-UPLOAD-Speed-Problem-FIX/td-p/158645

 

As for the person above me, I believe you might be looking at your ethernet speed and not te actual speed, if I am correct.

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