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FiOS Internet Activation not waived

Posts: 1
Registered: ‎08-17-2015

FiOS Internet Activation not waived

Message 1 of 3

Since I already have a router for FiOS, I could not complete my order online as the website tells me to call in. 


After I called in and was near completing my order, I was told that they could not waive my FiOS internet activation fee; this is silly as it's clearly waived online, but I'm forced to call in to order since I have the router. 


What's also silly is that I have a technician coming in even though I told them that everything for FiOS has been set up by the previous tenants at my place. Furthermore, the previous tenants' FiOS is still activated so I have internet currently, but I still somehow need to pay for FiOS internet activation? It's clearly already activated!


I do not see any reason for the internet activation fee to not be waived. Please respond and help me get this sorted out. 



Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: FiOS Internet Activation not waived

Message 2 of 3

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: FiOS Internet Activation not waived

Message 3 of 3

I would just order the service online and rent the router from them and call up and return it after you receive it.

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