Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

FiOS Internet Disconnects Every Day Around Same Time

Reply
Iggier
Contributor
Contributor
Posts: 3
Registered: ‎01-26-2010

FiOS Internet Disconnects Every Day Around Same Time

Message 1 of 7
(8,148 Views)

I am a FiOS Internet only subscriber (no FiOS TV and I still have copper telephone service Smiley Wink. Service was installed about a year ago and has been operating flawlessly until about 10 days-two weeks ago.

Each day, beginning a couple of weeks ago, always within the same two hour window (4-6 p.m.), my Internet connection drops. I can manually restart the connection using Windows (XP) repair network connections. Interestingly, I have to allow all traffic via my firewall for this repair to happen successfully. Otherwise, I have custom rules set in my firewall and as long as those are active, the repair fails.

Verizon Tech Support indicates that these daily disconnects are a Windows or PC hardware problem. Yet there were no issues up to this point and no changes to my PC. They suggested I swap my laptop for my PC and see if the same disconnect happens daily (haven't done this yet).

I am not using wireless and it is turned off in the router (an Actiontec MI424WR - not sure if its Rev. E).

Any ideas??

 

 

6 REPLIES 6
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,107
Registered: ‎09-24-2008

Re: FiOS Internet Disconnects Every Day Around Same Time

Message 2 of 7
(8,084 Views)

If that is the Actiontec MI424W A-D, then the issue is a small/tiny NAT table.

 

I point to http://www.dslreports.com/faq/16233

 

and to http://www.dslreports.com/faq/16077

 

^^

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Iggier
Contributor
Contributor
Posts: 3
Registered: ‎01-26-2010

Re: FiOS Internet Disconnects Every Day Around Same Time

Message 3 of 7
(8,063 Views)

Checked out the router after I posted - it's a MI424WR-Gen 2 Rev. E. So the NAT table isn't the issue.

 

However, despite locking my PC down to intrusions, a malware check I ran yesterday (before the FiOS disconnect would normally happen) revealed and removed a couple of trojans. Interestingly, there was no disconnect thereafter. I'm not convinced this is a resolution and could just be coincidental.

  

Time will tell...

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,107
Registered: ‎09-24-2008

Re: FiOS Internet Disconnects Every Day Around Same Time

Message 4 of 7
(8,016 Views)

 


@Iggier wrote:

Checked out the router after I posted - it's a MI424WR-Gen 2 Rev. E. So the NAT table isn't the issue.

 

However, despite locking my PC down to intrusions, a malware check I ran yesterday (before the FiOS disconnect would normally happen) revealed and removed a couple of trojans. Interestingly, there was no disconnect thereafter. I'm not convinced this is a resolution and could just be coincidental.

 

Time will tell...


 

 

Please report back if time, tells you it was not coincidental.

 


If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: FiOS Internet Disconnects Every Day Around Same Time

Message 5 of 7
(7,993 Views)

I wonder how this resolved, if it dropped again or not.

fioscsatech
Contributor
Contributor
Posts: 1
Registered: ‎01-28-2010

Re: FiOS Internet Disconnects Every Day Around Same Time

Message 6 of 7
(7,973 Views)

This problem appears to be commonly with the computer. Specifically the time tables at which most antivirus programs scan for potential threats or windows defender runs and checks for updates. I reccommend that you check your advance settings for windows defender and any antivirus program to check and scan at a time you would not normally be using your pc such as when you are sleeping. the router runs on a set host of protocols that can be impaired when these programs run. run.

Iggier
Contributor
Contributor
Posts: 3
Registered: ‎01-26-2010

Re: FiOS Internet Disconnects Every Day Around Same Time

Message 7 of 7
(7,927 Views)

It has been three days since the couple of trojans were cleared from my PC and the disconnect has not since occurred. I am still monitoring this as I am not yet convinced the problem is solved, although I am cautiously optimistic.

 

I disagree that automatic virus scan updates would interfere with FiOS' connectivity. In my case, running Network Associates (McAfee) Enterprise on my PC, updates are scheduled for twice weekly, Tuesday and Friday, at 8:00 p.m. And, this is nothing new as I've had the updates set this way long before the disconnect problem started. The dropped network connectivity that started a couple of weeks ago happened between 4-6 p.m. consistently (and my PC's clock is correct). That said, tonight is a scheduled virus signature update.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title