FiOS Internet Extremely Slow & Laggy
Glica
Enthusiast - Level 2

I live in baltimore, maryland --> my internet suddenly crashes and comes back online, crash happened around an hour ago, and once it came back online, it was EXTREMELY slow and laggy, I play World of Warcraft (some of you play or have heard about it) -- during a very important raid (can't miss out!) and I can't play at all because of this speed/lag/delay.

I've never had this type of problem before, I have restarted my router to see if that changes anything, it does not.

I connect wirelessly using a wireless adapter, have tried restarting that as well, doesn't work, can't call Verizon because they're closed and they're closed on the weekends...so I can't inquire about issues in my area, anyone else having the same problem near my area?

Here's my tracert to www.google.com:

C:\Users\Glica>tracert www.google.com

Tracing route to www.l.google.com [72.14.204.147]
over a maximum of 30 hops:

  1     1 ms     3 ms     1 ms  192.168.1.1
  2     6 ms     6 ms     5 ms  L100.BLTMMD-VFTTP-60.verizon-gni.net [96.244.120
.1]
  3     8 ms     8 ms     6 ms  G11-0-4-460.BLTMMD-LCR-04.verizon-gni.net [130.8
1.146.30]
  4    82 ms    80 ms    81 ms  so-2-0-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
28.82]
  5    78 ms    78 ms    80 ms  0.so-7-0-0.XL4.PHL6.ALTER.NET [152.63.3.81]
  6    74 ms    70 ms    69 ms  0.so-1-0-1.XL4.NYC4.ALTER.NET [152.63.1.170]
  7    69 ms    92 ms    71 ms  TenGigE0-7-2-0.GW8.NYC4.ALTER.NET [152.63.21.129
]
  8    91 ms    92 ms    88 ms  google-gw.customer.alter.net [152.179.72.62]
  9   140 ms    70 ms     *     209.85.252.215
 10    97 ms   100 ms    97 ms  209.85.249.11
 11    66 ms    70 ms    67 ms  66.249.94.46
 12     *       64 ms    72 ms  iad04s01-in-f147.1e100.net [72.14.204.147]

Trace complete.

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Re: FiOS Internet Extremely Slow & Laggy
Styck1
Enthusiast - Level 1

Hi, I don't have any Verizon services or live in Maryland, but I do have a friend that is having your issue near that area (somewhere near Baltimore).  We were playing some DDO actually XD.  A lot of people were getting hit with lag spikes that were causing a large amount of disconnections, including myself, and I live in Kentucky with a completely different provider.

Hope it gets taken care of soon.

Re: FiOS Internet Extremely Slow & Laggy
SamsungFan
Enthusiast - Level 2
Same here in Columbia, md (outside of bmore). Speedtest showed 12/4 which is lower than normal but ok. Pingtest revealed Major packet loss...hence your issue with lag. I think they may be updating our STB firmware but I'm not sure.
Re: FiOS Internet Extremely Slow & Laggy
Glica
Enthusiast - Level 2

It seems fine now, however, the internet basically went to dialup speeds during a very very important thing I was doing :(.........  My speeds were at less then 0.15mbps download

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Re: FiOS Internet Extremely Slow & Laggy
SamsungFan
Enthusiast - Level 2
My iPhone speedtest was that low as well. Now all is well with no packet loss.....sorry you couldn't get on WoW, time for some CoD for me 🙂
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Re: FiOS Internet Extremely Slow & Laggy
fjo302
Enthusiast - Level 2

I'm in MD too and my internet is super slow too but it's been that way since I got FIOS.  Forget trying to watch videos 😞  I just can't do it and it's not my computer because I have 3 and it's the same on all of them 😞   I can't cancel though because I can't get anyone on the phone.  I just canceled my charge card so hopefully that will help me get rid of this service so I can go back to my regular cable company.

Re: FiOS Internet Extremely Slow & Laggy/ HIGH LATENCY
clumsy212
Enthusiast - Level 2

I too having the similar probelm. Ever since i upgrade my verizon dsl to fios 2 months ago, my internet is always laggy after 4am. However, last week the lag  begin around 12am everyday(NEW JERSEY) I dont find any problem during the day but at night, its horrible , when it come to gaming, its unplayable. This is really unfair and wrong, i paid for the services . I already called the Tech support 2 times and nothing solve. Already got my desktop and laptop optimized , still no help. A month ago, my bussiness phone keep having no dial tone and it coming back every 5 minutes. It took Verizon nearly a week to fix the problem. Everytime the tech come to my place , they couldnt find out the problem was, got the ONT BOX changed too , until the third one came out, he said it might be the Pod card and it IS THE PROBLEM after all. I am really sick of this.

here is MS during the day time

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\>tracert www.google.com
Tracing route to www.l.google.com [173.194.33.104]
over a maximum of 30 hops:
  1    <1 ms     1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2    15 ms    19 ms    31 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.
1]
  3    22 ms     7 ms    25 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81
.133.216]
  4    45 ms    18 ms    27 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27
.248]
  5    51 ms    18 ms    37 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
29.38]
  6    16 ms    50 ms    19 ms  so-7-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.
19.62]
  7    15 ms    23 ms    19 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77]
  8    48 ms    57 ms    39 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182]
  9    54 ms    44 ms    48 ms  TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113
]
 10    26 ms    66 ms    29 ms  google-gw.customer.alter.net [152.179.72.62]
 11    43 ms    38 ms    30 ms  216.239.43.114
 12    53 ms    44 ms    81 ms  216.239.48.24
 13    35 ms    24 ms    54 ms  173.194.33.104
Trace complete.

Microsoft Windows [Version 6.1.7600]Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Bun>tracert www.google.com
Tracing route to www.l.google.com [173.194.33.104]over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2    15 ms    19 ms    31 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.

1]

  3    22 ms     7 ms    25 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81

.133.216]

4    45 ms    18 ms    27 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27

.248]

5    51 ms    18 ms    37 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.

29.38]

6    16 ms    50 ms    19 ms  so-7-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.

19.62]

7    15 ms    23 ms    19 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77]

  8    48 ms    57 ms    39 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182]

  9    54 ms    44 ms    48 ms  TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113

]

10    26 ms    66 ms    29 ms  google-gw.customer.alter.net [152.179.72.62]

 11    43 ms    38 ms    30 ms  216.239.43.114

 12    53 ms    44 ms    81 ms  216.239.48.24

 13    35 ms    24 ms    54 ms  173.194.33.104

Trace complete.

______________________________________________________________

and this is during the night-time, sometime it even go up to 500-1000ms

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\>tracert www.google.com

Tracing route to www.l.google.com [173.194.33.104]

over a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2   181 ms   177 ms   104 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.

1]

  3   155 ms   126 ms   103 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81

.133.216]

 4   180 ms   127 ms   183 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27

.248]

  5   112 ms   203 ms   159 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.

29.38]

  6    77 ms   103 ms   140 ms  so-7-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.

19.62]

7   131 ms   199 ms   189 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77]

  8   141 ms   153 ms   189 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182]

  9   101 ms   143 ms   209 ms  TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113

]

10   153 ms   239 ms   232 ms  google-gw.customer.alter.net [152.179.72.62]

 11   183 ms   144 ms   139 ms  216.239.43.114

 12   181 ms   139 ms   129 ms  216.239.48.24

 13   151 ms   153 ms   174 ms  173.194.33.104

Trace complete.

_____________________________________________________________________________

Will someone able to solve this problem here? Cos when i search High latency on the forum , quite abit of people is also having this kind of problem. i really dont want to call the tech support, every call i made i have to work from scratch.

i am sorry , english is my second language , hope u guys understand it.

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