Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

FiOS Internet Extremely Slow & Laggy

Reply
Glica
Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎07-06-2009

FiOS Internet Extremely Slow & Laggy

Message 1 of 7
(4,779 Views)

I live in baltimore, maryland --> my internet suddenly crashes and comes back online, crash happened around an hour ago, and once it came back online, it was EXTREMELY slow and laggy, I play World of Warcraft (some of you play or have heard about it) -- during a very important raid (can't miss out!) and I can't play at all because of this speed/lag/delay.

 

I've never had this type of problem before, I have restarted my router to see if that changes anything, it does not.

 

I connect wirelessly using a wireless adapter, have tried restarting that as well, doesn't work, can't call Verizon because they're closed and they're closed on the weekends...so I can't inquire about issues in my area, anyone else having the same problem near my area?

 

Here's my tracert to www.google.com:

 

C:\Users\Glica>tracert www.google.com

Tracing route to www.l.google.com [72.14.204.147]
over a maximum of 30 hops:

  1     1 ms     3 ms     1 ms  192.168.1.1
  2     6 ms     6 ms     5 ms  L100.BLTMMD-VFTTP-60.verizon-gni.net [96.244.120
.1]
  3     8 ms     8 ms     6 ms  G11-0-4-460.BLTMMD-LCR-04.verizon-gni.net [130.8
1.146.30]
  4    82 ms    80 ms    81 ms  so-2-0-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
28.82]
  5    78 ms    78 ms    80 ms  0.so-7-0-0.XL4.PHL6.ALTER.NET [152.63.3.81]
  6    74 ms    70 ms    69 ms  0.so-1-0-1.XL4.NYC4.ALTER.NET [152.63.1.170]
  7    69 ms    92 ms    71 ms  TenGigE0-7-2-0.GW8.NYC4.ALTER.NET [152.63.21.129
]
  8    91 ms    92 ms    88 ms  google-gw.customer.alter.net [152.179.72.62]
  9   140 ms    70 ms     *     209.85.252.215
 10    97 ms   100 ms    97 ms  209.85.249.11
 11    66 ms    70 ms    67 ms  66.249.94.46
 12     *       64 ms    72 ms  iad04s01-in-f147.1e100.net [72.14.204.147]

Trace complete.

6 REPLIES 6
Styck
Contributor
Contributor
Posts: 1
Registered: ‎08-20-2010

Re: FiOS Internet Extremely Slow & Laggy

Message 2 of 7
(4,770 Views)

Hi, I don't have any Verizon services or live in Maryland, but I do have a friend that is having your issue near that area (somewhere near Baltimore).  We were playing some DDO actually XD.  A lot of people were getting hit with lag spikes that were causing a large amount of disconnections, including myself, and I live in Kentucky with a completely different provider.

 

Hope it gets taken care of soon.

SamsungFan
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-12-2010

Re: FiOS Internet Extremely Slow & Laggy

Message 3 of 7
(4,732 Views)
Same here in Columbia, md (outside of bmore). Speedtest showed 12/4 which is lower than normal but ok. Pingtest revealed Major packet loss...hence your issue with lag. I think they may be updating our STB firmware but I'm not sure.
Glica
Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎07-06-2009

Re: FiOS Internet Extremely Slow & Laggy

Message 4 of 7
(4,722 Views)

It seems fine now, however, the internet basically went to dialup speeds during a very very important thing I was doing :(.........  My speeds were at less then 0.15mbps download

SamsungFan
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-12-2010

Re: FiOS Internet Extremely Slow & Laggy

Message 5 of 7
(4,713 Views)
My iPhone speedtest was that low as well. Now all is well with no packet loss.....sorry you couldn't get on WoW, time for some CoD for me 🙂
fjo302
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎08-20-2010

Re: FiOS Internet Extremely Slow & Laggy

Message 6 of 7
(4,578 Views)

I'm in MD too and my internet is super slow too but it's been that way since I got FIOS.  Forget trying to watch videos 😞  I just can't do it and it's not my computer because I have 3 and it's the same on all of them 😞   I can't cancel though because I can't get anyone on the phone.  I just canceled my charge card so hopefully that will help me get rid of this service so I can go back to my regular cable company.

clumsy212
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-21-2010

Re: FiOS Internet Extremely Slow & Laggy/ HIGH LATENCY

Message 7 of 7
(4,514 Views)

I too having the similar probelm. Ever since i upgrade my verizon dsl to fios 2 months ago, my internet is always laggy after 4am. However, last week the lag  begin around 12am everyday(NEW JERSEY) I dont find any problem during the day but at night, its horrible , when it come to gaming, its unplayable. This is really unfair and wrong, i paid for the services . I already called the Tech support 2 times and nothing solve. Already got my desktop and laptop optimized , still no help. A month ago, my bussiness phone keep having no dial tone and it coming back every 5 minutes. It took Verizon nearly a week to fix the problem. Everytime the tech come to my place , they couldnt find out the problem was, got the ONT BOX changed too , until the third one came out, he said it might be the Pod card and it IS THE PROBLEM after all. I am really sick of this.

 

here is MS during the day time

 

 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\>tracert www.google.com
Tracing route to www.l.google.com [173.194.33.104]
over a maximum of 30 hops:
  1    <1 ms     1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2    15 ms    19 ms    31 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.
1]
  3    22 ms     7 ms    25 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81
.133.216]
  4    45 ms    18 ms    27 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27
.248]
  5    51 ms    18 ms    37 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
29.38]
  6    16 ms    50 ms    19 ms  so-7-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.
19.62]
  7    15 ms    23 ms    19 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77]
  8    48 ms    57 ms    39 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182]
  9    54 ms    44 ms    48 ms  TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113
]
 10    26 ms    66 ms    29 ms  google-gw.customer.alter.net [152.179.72.62]
 11    43 ms    38 ms    30 ms  216.239.43.114
 12    53 ms    44 ms    81 ms  216.239.48.24
 13    35 ms    24 ms    54 ms  173.194.33.104
Trace complete.

Microsoft Windows [Version 6.1.7600]Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Bun>tracert www.google.com
Tracing route to www.l.google.com [173.194.33.104]over a maximum of 30 hops:

 

 

 

  1    <1 ms     1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2    15 ms    19 ms    31 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.

1]

 

  3    22 ms     7 ms    25 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81

.133.216]

 

 

4    45 ms    18 ms    27 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27

.248]

 

 

5    51 ms    18 ms    37 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.

29.38]

 

 

6    16 ms    50 ms    19 ms  so-7-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.

19.62]

 

7    15 ms    23 ms    19 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77]

  8    48 ms    57 ms    39 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182]

  9    54 ms    44 ms    48 ms  TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113

]

 

10    26 ms    66 ms    29 ms  google-gw.customer.alter.net [152.179.72.62]

 11    43 ms    38 ms    30 ms  216.239.43.114

 12    53 ms    44 ms    81 ms  216.239.48.24

 13    35 ms    24 ms    54 ms  173.194.33.104

 

Trace complete.

 

 

 

______________________________________________________________

 

 

and this is during the night-time, sometime it even go up to 500-1000ms

 

 

 

 

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\>tracert www.google.com

 

Tracing route to www.l.google.com [173.194.33.104]

over a maximum of 30 hops:

 

 

 

 1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2   181 ms   177 ms   104 ms  L100.CMDNNJ-VFTTP-51.verizon-gni.net [71.188.86.

1]

  3   155 ms   126 ms   103 ms  G2-0-4-351.CMDNNJ-LCR-03.verizon-gni.net [130.81

.133.216]

 

 4   180 ms   127 ms   183 ms  P10-0-0.CMDNNJ-LCR-04.verizon-gni.net [130.81.27

.248]

  5   112 ms   203 ms   159 ms  so-4-2-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.

29.38]

  6    77 ms   103 ms   140 ms  so-7-0-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.

19.62]

 

7   131 ms   199 ms   189 ms  0.so-7-0-0.XL3.PHL6.ALTER.NET [152.63.3.77]

  8   141 ms   153 ms   189 ms  0.so-3-2-0.XL3.NYC4.ALTER.NET [152.63.0.182]

  9   101 ms   143 ms   209 ms  TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113

]

 

10   153 ms   239 ms   232 ms  google-gw.customer.alter.net [152.179.72.62]

 11   183 ms   144 ms   139 ms  216.239.43.114

 12   181 ms   139 ms   129 ms  216.239.48.24

 13   151 ms   153 ms   174 ms  173.194.33.104

 

Trace complete.

 

 

_____________________________________________________________________________

 

Will someone able to solve this problem here? Cos when i search High latency on the forum , quite abit of people is also having this kind of problem. i really dont want to call the tech support, every call i made i have to work from scratch.

 

i am sorry , english is my second language , hope u guys understand it.

 

 

 

 

 

 

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.