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FiOS Internet dies off for periods of time

FiOS Internet dies off for periods of time

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Contributor heyyitspat
Contributor
Posts: 1
Registered: ‎01-15-2013
Message 1 of 7
(975 Views)

First off, I don't know the info for our Verizon FiOS account because its all in my stepfather's name and he takes care of it all. 

 

Our FiOS internet has been acting strange lately. About every hour, it dies off for a period of time, then comes back. No website will load during that time, and my laptop will tell me I'm connected to the router, but not the internet. 

 

A friend of mine told me he had to order a new router and the power box or whatever that thing is that comes with your FiOS set up. Is there another way to fix this?

6 REPLIES 6
Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009
Message 2 of 7
(920 Views)
Does this issue happen on a wired connection as well as wireless? This could be inferference with the wirless connection. In either case I would contact VZ and get them to monitor your connection for an extened period of time.
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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-23-2008
Message 3 of 7
(858 Views)

What is the router revision model (it's in the back of little sticker)?

When connectivity goes out if you shut off and restart the router does the connection immediately come back?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 4 of 7
(821 Views)

Don't know if this will help, but.....

 

Take a look at the router log to see what it shows. If it is showing constant WAN link down and up like this:

 

Nov 15 07:50:11 2012    System Log    WAN ETH    WAN Ethernet Link Up
Nov 15 07:50:29 2012    System Log    WAN ETH    WAN Ethernet Link Down
Nov 15 07:50:31 2012    System Log    WAN ETH    WAN Ethernet Link Up
Nov 15 07:50:48 2012    System Log    WAN ETH    WAN Ethernet Link Down
Nov 15 07:50:50 2012    System Log    WAN ETH    WAN Ethernet Link Up
Nov 15 07:51:13 2012    System Log    WAN ETH    WAN Ethernet Link Down
Nov 15 07:51:14 2012    System Log    WAN ETH    WAN Ethernet Link Up
Nov 15 07:52:45 2012    System Log    WAN ETH    WAN Ethernet Link Down
Nov 15 07:52:46 2012    System Log    WAN ETH    WAN Ethernet Link Up

 

(Note: mine says Ethernet, yours might say Coax, depending on how you are connected)

 

Then perhaps you have a problem with your ONT. I had something similar to what you describe, started slowly and got worse and worse, replacing the ONT fixed my problem.

 

Another symptom I had is that, since I also have TV and digital voice service, every time the WAN failed, the TV froze for a second or two, and the phone lost dial tone. Those symptoms helped point to the ONT as that is the only common device for all three services on my property.

 

Hope maybe this helps a little bit.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

Contributor Ric91stang
Contributor
Posts: 2
Registered: ‎01-19-2013
Message 5 of 7
(816 Views)

Ever since i upgraded to add voice and renewed my package I have the same issue. At least 4-5 times a day I will lose all internet connectivity on wireless and wirelined devices. It will reconnect again normally in about 1-2 minutes or if I power cycle the router. I have had the same modem/router for over 4 years. Could it be the modem/router or the ONT? It gets annoying sometimes when using Xbox live and it disconnects. Any ideas?

Firmware Version:4.0.16.1.56.0.10.14.4
Model Name:MI424-WR
Hardware Version:D
Serial Number:CSJD8010814895
Physical Connection Type:Ethernet
Broadband Connection Type:DHCP
Broadband Connection Status:Connected
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 6 of 7
(813 Views)

@Ric91stang wrote:

Ever since i upgraded to add voice and renewed my package I have the same issue. At least 4-5 times a day I will lose all internet connectivity on wireless and wirelined devices. It will reconnect again normally in about 1-2 minutes or if I power cycle the router. I have had the same modem/router for over 4 years. Could it be the modem/router or the ONT? It gets annoying sometimes when using Xbox live and it disconnects. Any ideas?


Check the router log to see what it shows. That would seem to be the first step to me. Also, when it happens, check to see if the phone briefly loses dial tone. If it does, as I said earlier in this thread, I would suspect the ONT.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

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Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-23-2008
Message 7 of 7
(731 Views)

Revision D has a small NAT table, I have the same problem that after a few days the Internet speed would become very slow unless I reboot the router.

 

Ask Verizon to send you a replacement router (you might get a later revision).

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