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FiOS Phone and Internet down for 2 weeks

FiOS Phone and Internet down for 2 weeks

Contributor human1
Posts: 3
Registered: ‎12-23-2008
Message 1 of 2

Inbound calls: system answers with loud crackling noise, phones ring once. Sometimes the calls get sent directly to voicemail

Outbound calls: fast busy on off-hook, sometimes you can't break dialtone


Internet service: slows down significantly


The ONT has been replaced at least 5 or 6 times, the router 3 times, and the office equipment once. The problem still recurs even if all the phones in the house have been disconnected.


I believe the problems are  consistent with a high data error rate. This would also explain why Internet is currently working while the phone is offline.Voice traffic is less tolerant of high data error rates, while Internet traffic can tolarate a few dropped packets.This high error rate could be caused by problems with the fibre drop: too small bending radus, contamination, etc.


We thought that there may be a problem with rain getting into some of the fibre splices but the last tech checked and found that all connections were dry.


There have been at least 10 different techs here and they've all come to the same conclusion: that there is a problem with the fibre drop to the house.


Any ideas (before we switch to Comcast)?

Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009
Message 2 of 2
I would have to agree the problem lies in the fiber connection.  Since various VZ folks agree do they plan to replace the fiber connection from the pole to the house?  Seems like the next logical step.
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