FiOS cannot access mp.weixin.qq.com
namezob
Enthusiast - Level 1

This is the most popular Chinese social network. It is very upset that it cannot be accessed through FiOS recently. Verizon 4G LTE is fine. All my fiends are experiencing the same issue.

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1 Solution

Correct answers
Re: FiOS cannot access mp.weixin.qq.com
yuppy
Enthusiast - Level 2

Good news.  It looks like the problem is resolved.  I see the route gets changed today.. instead of being route into Sweeden blah.blah.blah.telia.net. (Please see my previous post on Page 1 under my handle)   Now, I see it being route to ntt.net in  Japan --> Hong Kong (SAR)--> China

Very Thankful whoever is behind this to fix the route for all of us who lives in Brooklyn, NY (majority)   Especially, my father in law is definitely suffering some sort of social website withdraw symdrome for the last 8-9 days.  Smiley Happy

image

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Re: FiOS cannot access mp.weixin.qq.com
viafax999
Community Leader
Community Leader

Works fine for me, at least I assume so.  As I can't read Chinese I have no idea what it's saying but the url you gave comes up just fine.

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Re: FiOS cannot access mp.weixin.qq.com
namezob
Enthusiast - Level 1

Where are you? I am from New Jersey and all my friends here cannot access.

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Re: FiOS cannot access mp.weixin.qq.com
eljefe2
Master - Level 1

You can see right under viafax999's name that he's in Massachusetts.

I get the same results he reported here on Long Island.  Screen grab attached.

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Re: FiOS cannot access mp.weixin.qq.com
namezob
Enthusiast - Level 1

Thanks! I talked to a Verizon representative but he suggested that this a routing problem from qq.com and Verizon can do nothing about it. I am not very convinced though.

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Re: FiOS cannot access mp.weixin.qq.com
eljefe2
Master - Level 1

Are you using the same device when connecting via 4G and FiOS?

If not, what type device are you using with FiOS?  Mac?  PC?  Etc.  If a PC, what a/v - firewall are you using?

If all else fails, and if it's important enough to you, you could try using a VPN to see if changing routing that way lets you connect.  https://www.vpnunlimitedapp.com/ has a free trial you could use.

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Re: FiOS cannot access mp.weixin.qq.com
smith6612
Community Leader
Community Leader

Would you be able to supply some traceroutes to the affected site? Working fine from the Buffalo, N.Y. area. No broken elements or out of place text either.

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Re: FiOS cannot access mp.weixin.qq.com
namezob
Enthusiast - Level 1

Yes, I cann access the website through a VPN.

C:\Users\test>tracert mp.weixin.qq.com

Tracing route to mp.weixin.qq.com [202.55.10.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 7 ms 6 ms L100.CMDNNJ-VFTTP-38.verizon-gni.net [71.245.122
.1]
3 15 ms 13 ms 12 ms G0-1-2-7.CMDNNJ-LCR-22.verizon-gni.net [100.41.1
98.242]
4 15 ms 14 ms 14 ms xe-9-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.209.142]
5 12 ms 15 ms 14 ms xe-9-0-4-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
23.71]
6 24 ms 22 ms 22 ms 0.xe-3-0-1.XL4.IAD8.ALTER.NET [152.63.3.69]
7 28 ms 24 ms 23 ms TenGigE0-5-1-0.GW1.IAD8.ALTER.NET [152.63.38.250
]
8 * * 21 ms teliasonera-gw.customer.alter.net [152.179.50.23
4]
9 22 ms 26 ms 21 ms ash-bb3-link.telia.net [80.91.252.92]
10 85 ms 83 ms 84 ms sjo-bb1-link.telia.net [80.91.252.220]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

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Re: FiOS cannot access mp.weixin.qq.com
elst5523183
Newbie

Same here. I can't visit mp.weixin.qq.com for one week. I am using Verizon FIOS. I live in Brooklyn,NY

Here's my tracert log

Tracing route to mp.weixin.qq.com [202.55.10.195]
over a maximum of 30 hops:

1 61 ms 14 ms 2 ms Wireless_Broadband_Router.home [192.168.1.1]
2 48 ms 30 ms 283 ms L100.NYCMNY-VFTTP-176.verizon-gni.net [98.113.53
.1]
3 17 ms 47 ms 53 ms G0-13-3-2.NYCMNY-LCR-21.verizon-gni.net [130.81.
183.237]
4 16 ms 37 ms 145 ms 130.81.151.228
5 69 ms 30 ms 53 ms so-2-3-0-0.NY325-BB-RTR1.verizon-gni.net [130.81
.19.86]
6 87 ms 31 ms 42 ms xe-12-1-3-0.PHIL-BB-RTR1.verizon-gni.net [130.81
.23.51]
7 30 ms 51 ms 82 ms 0.xe-6-1-1.XL3.IAD8.ALTER.NET [152.63.3.245]
8 48 ms 30 ms 42 ms 0.xe-4-0-0.XL4.IAD8.ALTER.NET [152.63.40.234]
9 22 ms 19 ms 20 ms TenGigE0-5-2-0.GW1.IAD8.ALTER.NET [152.63.39.2]

10 46 ms 41 ms 129 ms teliasonera-gw.customer.alter.net [152.179.50.23
4]
11 119 ms 72 ms 54 ms ash-bb4-link.telia.net [213.155.133.224]
12 94 ms 122 ms 120 ms sjo-bb1-link.telia.net [213.155.135.159]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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Re: FiOS cannot access mp.weixin.qq.com
yuppy
Enthusiast - Level 2

I live in Brooklyn, NY and experience the exact same problem since 4/22/2014.  I did call Verizon FIOS customer support and explained the sutiation where I have issue connecting to mp.weixin.qq.com.  I also inform them my smartphone is on 4G LTE network and experience no connection issues.  VZ FIOS Customer support representative (CSR) tried reboot my FIOS router for 2 times by changing to 2 different Public IP addresses.   The tech. also had me to try pinging and do a tracert and it did not help at all.  All these efforts are not getting me anywhere on solving the issues.  The call did esclate to manager level and also to the VZ network team, the network team claimed their network is fine and there is no issues on the network's end.

At the end.... the only conclusion I got from the CSR is saying that this is not a VZ issue.  The CSR thinks the server who hosts mp.weixin.qq.com is blocking a pool of VZ FIOS IP addresses.  

I am getting frustrated and not knowing what to do at this point...  I really don't want to use Proxy IP addresses to get around to access the site since I know most of the Proxy IP addresses are not safe to use.  My father spents tons of time on using wechat  .. if VZ FIOS can't solve this issue, I am about to jump ship to switch back to Cable Internet even though the speed is not as great as FIOS.   

In case anyone is interested.. I am listing the ticket number NYEG0CMLZP.  If anyone is having the same issue as I do, please try at least give a call to FIOS to complain this.. don't just sit and wait around. 

These are the Pubic IP I tried while I was on the phone with FIOS support.

96.250.113.82
72.69.180.32

ping result:

Pinging mp.weixin.qq.com [202.55.10.195] with 32 bytes of data&colon;
Request timed out.
Request timed out.
Request timed out.
Request timed out.

tracer route

Tracing route to mp.weixin.qq.com [202.55.10.195]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     4 ms     3 ms     4 ms  L100.NYCMNY-VFTTP-176.verizon-gni.net [98.113.53
.1]
  3    10 ms    10 ms    10 ms  G0-13-3-2.NYCMNY-LCR-22.verizon-gni.net [130.81.
183.239]
  4    20 ms     6 ms     6 ms  so-3-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.199.12]
  5     9 ms     8 ms     9 ms  xe-9-0-4-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
23.71]
  6    16 ms    16 ms    22 ms  0.xe-3-0-1.XL4.IAD8.ALTER.NET [152.63.3.69]
  7    22 ms    17 ms    19 ms  TenGigE0-7-0-0.GW1.IAD8.ALTER.NET [152.63.36.49]

  8     *       22 ms    23 ms  teliasonera-gw.customer.alter.net [152.179.50.23
4]
  9    21 ms    21 ms    21 ms  ash-bb4-link.telia.net [213.155.133.228]
 10    79 ms    79 ms    79 ms  sjo-bb1-link.telia.net [80.91.245.71]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.

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