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FiOS internet scam

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ronne
Contributor
Contributor
Posts: 3
Registered: ‎05-27-2011

FiOS internet scam

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Has anyone else had failed Fios internet promises? We had to switch to FiOS in our area. Verizon promised us the same price, but totally sold the "FiOS is light years faster & you can run all your devices at the same time without slowing each other down because FiOS doesn't work off the same cable line like Broadband". Well, so far, our internet is the same or slower & we can't be on 2 devices at the same time. Frustrating! Now I see the Quantum ads & ironically states exactly the opposite of what we were sold on. That it's necessary to have a higher speed (of course for yet another $10) & how multiple devices slow each other down. Really, Verizon? All of you told me that our devices isn't run off the same line, that it was like getting a high octane G + with no cross-contamination??????What? Since we had to switch in our area, I would have had to purchase anyway, but the truth would have been nice!

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LawrenceC
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Posts: 11,099
Registered: ‎03-18-2013

Re: FiOS internet scam

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Hi ronne,

 

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

How-To Videos
 
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