16 days ago, I placed an order.
Did not answer one question right during credit verification.
Since then, I have spent 30 hours, talking to 18 agents from different teams (credit verification, tech, sales, social) and still my order is pending.
Here is what I have been doing missing school and work for last 3 days:
STEP 1: They schedule the agent's appointment
STEP 2: Next day I call in
STEP 3: After 20-30 min waiting, the sales says I have an order pending due to credit error. They transfer me to credit verification. If call disconnects, which it usually does, GOTO STEP 2.
STEP 4 after 4 tries: The verification team says I am already verified.
STEP 5: Transferred to the sales department
STEP 6: Wait for 10-15 minutes
STEP 7: Explain everything to them
STEP 8: They give me a new order id, schedule technician for a new day, they say it is escalated technician order. I look at the order id, it is still the same not new.
STEP 9: Other stuff for 20-30 mins
STEP 10: Wait for technician to arrive.
STEP 11: GOTO STEP 1
Repeated this process 4 times now. I believe this is total bull**bleep**.
The go for masses, not quality.