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FiOS problems with site access

FiOS problems with site access

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Contributor McDuck
Contributor
Posts: 6
Registered: ‎11-07-2011
Message 1 of 6
(536 Views)

I've been having difficulty accessing two services since last week. Xbox Live seems to a known problem. The other is www.logos.com, which I rely upon for school work. I checked and the site is fine. It's only malfunctioning on FiOS. There are people on my street who are experiencing similar problems.

 

Your live chat functions don't work. It takes forever to get through on the phone. And no one seems to be replying here. Will someone from tech support please respond?

 

I never had this problem with Comcast. I get offers to switch back every couple of days. Do something, please.

5 REPLIES 5
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 6
(490 Views)

 

 

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,


Tonya D.

Copper Contributor billrp
Copper Contributor
Posts: 11
Registered: ‎06-11-2009
Message 3 of 6
(458 Views)

So three days and Verizon Fios customers still can't reach www.logos.com???   And now N. Virginia to Maryland has broken internet connectivity???

 

When will Verizon fix their routers???  What does it take??? Tech support is swamped, and support chat has a 30 minute (and growing) wait!!!

 

What's up???  Another router virus?

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010
Message 4 of 6
(427 Views)

The outage in MD + N Va is probably swamping the call centers. 

 

Note www.logos .com works fine from my locatation.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 5 of 6
(417 Views)

@billrp wrote:

So three days and Verizon Fios customers still can't reach www.logos.com???   And now N. Virginia to Maryland has broken internet connectivity???

 

When will Verizon fix their routers???  What does it take??? Tech support is swamped, and support chat has a 30 minute (and growing) wait!!!

 

What's up???  Another router virus?


Verizon is NOT blocking access to that site, I just got to it just fine from my FiOS connection here in North Texas. Your problem is almost certainly a setting in a "bogon" filter either at the site itself or some site between you and them, and it that filter that is blocking your IP address (not something that Verizon can fix). This happens pretty regularly to users of all ISPs when the ISP acquires a new block of IP address. Frequently some part or all of the new block of addresses have been used in the past for SPAMing people, phising, or other nefarious uses, so the filters are set to block traffic from those addresses.

 

Have you recently been given a new IP address by Verizon? I would bet you have. You can try turning off your router overnight, and when you turn it on again you will probably have a new IP address, and hopefully it will be on a different address range that will not be blocked at the other end.

 

If you are interested in learning more about bogon filters, Google it, there is lots of info available.

 

Verizon does not need to fix their routers, there is nothing broken.

 

Hope this helps.

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

MVP Smith6612 MVP
MVP
Posts: 7,367
Registered: ‎12-15-2010
Message 6 of 6
(402 Views)

logos.com is working just fine for me on my DSL connection...

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