Switch Account

File a complaint

Contributor Sourabh
Posts: 1
Registered: ‎06-18-2019
Message 1 of 2

I never disconnected my FIOS internet service. I received an email that I have disconnected my service. When I try to call Customer Service since they do not have me listed as an active customer, I am not able to reach Technical Support or Customer Service.

 Please help.

Moderator Moderator
Posts: 1,561
Registered: ‎07-06-2016
Message 2 of 2
Hi Sourabh,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.