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Final Billing credit not being paid by Verizon as promised numerous times

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Jerrynlisap
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Contributor
Posts: 2
Registered: ‎03-09-2015

Final Billing credit not being paid by Verizon as promised numerous times

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I have a final bill credit due me of $173.24. I moved out of Verizon fios territory and could no longer get access. The credit has been due me since October of 2014. Every month I call and am promised a check and every month a check is not sent to me. I most recently called and had a gentlemen named Kevin Hash place me on hold and then hang up on me after 10 minutes. Great company to deal with while I was having service.
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LawrenceC
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Posts: 11,082
Registered: ‎03-18-2013

Re: Final Billing credit not being paid by Verizon as promised numerous times

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(492 Views)

Hi Jerrynlisap,

Sorry you are having difficulty with your final bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

Jerrynlisap
Contributor
Contributor
Posts: 2
Registered: ‎03-09-2015

Re: Final Billing credit not being paid by Verizon as promised numerous times

Message 3 of 3
(435 Views)
This issue can finally be closed.
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