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Fios Box says “Replace Battery” - nevee

Fios Box says “Replace Battery” - nevee

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Contributor Jm1672
Contributor
Posts: 3
Registered: ‎02-06-2019
Message 1 of 5
(914 Views)

The Replace Battery light is on (picture 1), but as you can see in picture 2, there never was a battery to begin with. This is just used for internet, and has been working fine for the 6 months that I’ve lived here. At some point today, the box decided it wants a battery. I’ve tried unplugging it and plugging it back in, but it really wants a battery for some reason. How do I convince it that it has never needed a battery? Thanks for any help. 

 

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4 REPLIES 4
MVP Edg1 MVP
MVP
Posts: 1,116
Registered: ‎06-24-2018
Message 2 of 5
(887 Views)

As long as it is not beeping then just ignore it. There will be no impact to your internet service. Otherwise you will have to schedule a tech to come out and install a newer power adapter. 

Contributor Jm1672
Contributor
Posts: 3
Registered: ‎02-06-2019
Message 3 of 5
(861 Views)

Thank you for your response. Unfortunately, the internet has not been working since the light came on. 

Gold Contributor VII
Gold Contributor VII
Posts: 4,675
Registered: ‎10-18-2016
Message 4 of 5
(837 Views)

The battery is only used for phone services. It should have no impact on internet.

try simply turning the ont off and back on and it should reset.

or call 1-800-VERIZON and they can restart it from their end.

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Contributor Jm1672
Contributor
Posts: 3
Registered: ‎02-06-2019
Message 5 of 5
(831 Views)

The issue was that the router needed to be restarted. I saw the “Replace Battery” light and assumed that was the issue, but I guess that’s always been red and I never noticed. Thank you for your help. 

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