quick menu

Fios Box says “Replace Battery” - nevee

Fios Box says “Replace Battery” - nevee

Contributor Jm1672
Posts: 3
Registered: ‎02-06-2019
Message 1 of 5

The Replace Battery light is on (picture 1), but as you can see in picture 2, there never was a battery to begin with. This is just used for internet, and has been working fine for the 6 months that I’ve lived here. At some point today, the box decided it wants a battery. I’ve tried unplugging it and plugging it back in, but it really wants a battery for some reason. How do I convince it that it has never needed a battery? Thanks for any help. 








Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,037
Registered: ‎06-24-2018
Message 2 of 5

As long as it is not beeping then just ignore it. There will be no impact to your internet service. Otherwise you will have to schedule a tech to come out and install a newer power adapter. 

Contributor Jm1672
Posts: 3
Registered: ‎02-06-2019
Message 3 of 5

Thank you for your response. Unfortunately, the internet has not been working since the light came on. 

Gold Contributor VII
Gold Contributor VII
Posts: 4,535
Registered: ‎10-18-2016
Message 4 of 5

The battery is only used for phone services. It should have no impact on internet.

try simply turning the ont off and back on and it should reset.

or call 1-800-VERIZON and they can restart it from their end.

Contributor Jm1672
Posts: 3
Registered: ‎02-06-2019
Message 5 of 5

The issue was that the router needed to be restarted. I saw the “Replace Battery” light and assumed that was the issue, but I guess that’s always been red and I never noticed. Thank you for your help. 

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps


Watch Fios