×

Switch Account

Fios Cable Not Buried

Reply
Contributor Luv1Star
Contributor
Posts: 1
Registered: ‎05-05-2017
Message 1 of 6
(894 Views)

What do I need to do to get my fios cable buried?

5 REPLIES 5
MVP CRobGauth MVP
MVP
Posts: 7,707
Registered: ‎11-04-2008
Message 2 of 6
(876 Views)

What's the issue?

Is it currently overhead?

Or laying on the ground?

If it is overhead, they may not be willing or there may be a substantial charge.

They typically follow the way that service is run in your neighborhood.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Gold Contributor VII
Gold Contributor VII
Posts: 4,772
Registered: ‎10-18-2016
Message 3 of 6
(822 Views)

@Luv1Star wrote:

What do I need to do to get my fios cable buried?


https://www.verizon.com/support/residential/internet/fiosinternet/general+support/getting+started/qu...

 

Read the above. I would call 1-800-VERIZON and ask for the buried cable service department.

 

https://www.verizon.com/support/residential/phone/homephone/general+support/phone+problems/telephone...

 

Good Luck

 

Contributor Switcher
Contributor
Posts: 1
Registered: ‎08-08-2019
Message 4 of 6
(381 Views)

Verizon automatic responses do not cover burying cables - not online and not by telephone. I went to the store and they gave me a number to call that was internal only. When I called it I was automatically switched to standard menu that does not cover burying cables. It is Catch-22.

Moderator Moderator
Moderator
Posts: 1,652
Registered: ‎07-06-2016
Message 5 of 6
(374 Views)
Hi Switcher,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
Moderator Moderator
Moderator
Posts: 1,652
Registered: ‎07-06-2016
Message 6 of 6
(372 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.